Information Services Technician

Posting Type : Open Competitive

Work Type : Full Time

Nature of Work : This is intermediate administrative work in a Bureau of the Omaha Police Department. Work involves providing customer services at the front desk during a shift, retrieving and selling accident and crime reports and mug shots, registering handguns, registering taxi drivers, taking fingerprints, researching and compiling information concerning weapons charge related subpoenas, retrieving documentation pertaining to juvenile cases ordered by juvenile court judges to be sealed, assisting individuals to complete reports and complaints in person and over the telephone, answering the central telephone, opening the cash register, and issuing passes to visitors. Task assignments are rotated among incumbents assigned to the Telephone Report Squad and Front Desk Squad. Incumbents perform their job duties with relative independence and receive guidance from a superior as needed and must be willing to work a variety of shifts / schedules including nights, weekends and holidays.

Education and Experience : The knowledge, skills, and abilities may be acquired through, but are not limited to, the following combination of education and / or experience.

• High school graduation or its equivalent AND Two (2) years of experience in general clerical work.

Special Qualifications : Must pass a typing test with a net accuracy of thirty (30) words per minute with 90% accuracy at the time of application.

Must be willing to submit to and pass extensive personal background checks.

Pay Range : $20.17 with step increases to $24.91 Hourly

Benefits : Forty-hour work week. Paid leave per year : twelve days vacation; eighteen days sick; and fourteen holidays. Employee's group health insurance, including major medical, vision, and dental, for individual or family. Defined benefit pension plan, plus Social Security, and more. See hr.cityofomaha.org for detailed information.

Who Can Apply : Any person who meets the qualifications and other requirements described in this posting.

How to Apply : Completed City of Omaha employment applications must be submitted using the online application from the City website. It is the sole responsibility of the applicant to check and ensure that any and all required application materials and supplemental forms are received by the City of Omaha Human Resources Department by the stated deadline. You may confirm receipt of any materials and forms by contacting the Human Resources Department. If the materials are not received in the Human Resources Department by the stated deadline, they will not be considered. There will be no exceptions to this rule.

Examination Information : The multiple-choice / written examination will be on December 11, 2025, at the Omaha / Douglas Civic Center, 1819 Farnam Street, 5th floor, room 506. An invitation via email to the exam will be given to candidates once their application has been received, reviewed by a recruiter, and accepted to the test for the position. The test is designed to assess knowledge of the job, skills, and abilities of this position. The passing score on the examination is 60%. This will be weighted100% in the final score.

Veteran Points : To claim five (5) points for veteran's preference, you must submit proof of service (such as a DD-214) that includes the date of induction, date of honorable separation, and Social Security number. (You must have completed more than 180 consecutive days of active duty.) To receive an additional five (5) points credit for disability, you must submit proof of eligibility from the United States Department of Veterans Affairs dated within the last 12 months. This information must be submitted to the Human Resources Department by December 11, 2025.

Required Knowledge, Skills, and Abilities :

Essential Functions : Any one position may not perform all of the duties listed, nor do the listed examples include all of the duties that may be performed in positions allocated to this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Conditions of Employment : Candidates must provide proof of U.S. citizenship or proof of permanent residence or authorization to work. The City of Omaha reserves the right to conduct criminal history, driving record, reference and credit checks and a background investigation on applicants for employment. Successfully passing a criminal background review, reference check, and if applicable, a credit check, is required as a condition of employment. If applicable, the City will require that you successfully pass a review of the driver's license, driving abstract, a pre-employment drug test, a hearing test and a back screening examination as a condition of employment. Failure to provide the information requested in the application process in a truthful, accurate and complete manner may result in disqualification, revocation of conditional employment or termination.

Reasonable Accommodation : The City of Omaha does not discriminate on the basis of disability. If you need a disability-related accommodation during the job application or selection process, advise the Human Resources Department at least 48 hours prior to the need by emailing employment@cityofomaha.org.

For a complete description of this job classification, visit hr.cityofomaha.org

Contact Points :

City of Omaha Human Resources Department

1819 Farnam St, Suite 506

Omaha, NE 68183

Phone : (402) 444-5300

Fax : (402) 444-5314

Website : hr.cityofomaha.org

Email : employment@cityofomaha.org