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Event / Game Day Ticketing Representative

Event / Game Day Ticketing Representative

San Francisco 49ersSanta Clara, California, US
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The part-time Ticketing Representative reports to the Manager, Ticketing and has responsibilities over all aspects of ticketing on 49ers game and Levi’s Stadium event days including but not limited to support in the following areas :

  • Ticketing related to 49ers games and Levi’s Stadium events
  • Ticket sales and resolution
  • Customer service

Responsibilities and Duties :

  • Provides in-person customer service for tickets sales and ticket resolution.
  • Handles incoming inquiries on 49ers and Levi’s Stadium events tickets.
  • Utilizes ticketing database, Archtics to support necessary ticket sales, service, and operations.
  • Assists in selling and payment processing for tickets and parking.
  • Builds relationships to provide repeat business and excellent customer service.
  • Maintains accurate and balanced window ticket sales and workstation banks for necessary reconciliation.
  • Performs box office and will-call duties, including at remote service locations, for 49ers gameday and Levi’s Stadium events.
  • Provide wayfinding directions and accurate information to fans in and around box office.
  • Other duties as assigned.

    • Required Abilities and Skills :

  • Ability to communicate with and listen to diverse populations.
  • Must be able to maintain a positive and professional attitude while handling difficult situations.
  • Work cooperatively with all team members across all departments.
  • Ability to react appropriately in emergency and high stress situations.
  • Must maintain at least 80% attendance at all major ticketed events.

    • Education and Experience :

  • High school degree or equivalent.
  • TM / Archtics experience, a plus.

    • Physical Demands and Work Environment :

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

    The employee will be sitting in an indoor / outdoor facility the majority of the time and may be exposed to outdoor weather conditions.

    The employee is frequently required to sit, use hands or fingers, handle or feel objects, tools, or controls and reach with hands and arms. The employee is regularly required to talk, hear, stand, and walk. The employee is occasionally required lift and / or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.

    This position requires the ability to work extended hours, weekends and holidays.

    Travel :

    0% of travel time expected for the position.

    Compensation : 18.50 / hr

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    Representative Day • Santa Clara, California, US