Supervisor Patient Services

Where Youll Work

Dignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California Arizona and Nevada. Today Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers we provide increasing support and investment in the latest technologies finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled qualities that are vital to maintaining excellence in care and service.

Job Summary and Responsibilities

As the Patient Services Supervisor Contact Center you will lead and manage all operational aspects of the contact center(s) ensuring high-quality patient-centric care aligned with Dignity Healths values. This role involves providing strong leadership to maximize service delivery effectiveness and financial performance while fostering a culture of humankindness among staff.

Key responsibilities include : driving team results and process improvements handling escalations from Patient Service Representatives (PSRs) and increasing staff capabilities. The supervisor will collaborate with care center and provider leadership to maintain a patient-focused environment resolve operational and financial issues and participate in initiatives to continually improve contact center operations.

The role also involves analyzing program goals and service delivery trends to make accurate projections for resource needs and using performance metrics to monitor and improve census operational financial and patient satisfaction outcomes. The supervisor is expected to take ownership of performance and implement actions to meet established standards.

• This is primarily a work-from-home position for California residents with occasional onsite work required. Travel to various locations throughout the US will also be expected.

Job Requirements

Minimum Qualifications :

Preferred Qualifications :

Required Experience :

Manager

Key Skills

Athletics,Administration And Accounting,Academics,Financial Services,Cisco,Analytics

Employment Type : Unclear

Experience : years

Vacancy : 1