Customer Care Specialist

Customer Care Specialist

About Culligan Quench Culligan Quenchs purpose is to impact peoples lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https : / / quench.culligan.com /

About Culligan Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solution for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com.

Values : 5Cs Culligan as One Customers come first Commitment to Innovation Courage to do what's right Consistently deliver exceptional results

Culligan Quench is seeking a HYBRID Customer Care Specialist in the King of Prussia, PA or Grapevine, TX area.

The HYBRID Customer Care Specialist is responsible for delivering world-class customer service by efficiently processing service orders, handling complex billing requests, and collaborating with other departments to resolve additional inquiries. This role focuses on building and maintaining strong relationships with clients and internal teams by providing prompt, accurate support that fosters customer loyalty. The Customer Care Specialist will address incoming calls, respond to customer inquiries, resolve complaints, and provide detailed information about products and services.

Pay is $20 hourly

Essential Functions

• Answer incoming customer calls in a professional and courteous manner
• Field customer inquiries via phone or through electronic inquiries
• Document and update customer records in the database during and after each call
• Quickly and accurately resolve customer issues upon presentation or expedite the issues in accordance with established processes
• Meet or exceed all position key performance indicators / metrics (KPIs)
• Excellent customer service and communication skills including ability to listen to customers to understand issues and to be calm under pressure
• Follow call scripts and guidelines while maintaining a natural and empathetic conversation
• Stay updated on company policies, product updates, and trainings
• Nice to have : Bilingual (Spanish)

Requirements

Role Highlights

Benefits

Quench offers salary, commission, benefits, and incentive awards. We are proud to be an Equal Opportunity Employer.

Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

$20 - $20 an hour

Compensation details : 20-20 Hourly Wage

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