What We're Looking For
Baylor University is seeking a Student Support Program Manager in the department of Physical Therapy. The Student Support Program Manager is integral to fostering student success throughout their academic journey - from enrollment to graduation and beyond. Reporting directly to the Assistant Director of Student Support, this role is pivotal in providing comprehensive support in both student affairs and clinical education domains. This position collaborates closely with faculty partners, including the Director of Student Affairs and the Director of Clinical Education, as well as program staff, to cultivate a supportive environment that promotes student retention and success.
A Bachelor's degree and two years of relevant work experience are required. A Bachelor's degree and four years of relevant work experience are preferred. A combination of education and work experience will be considered in lieu of the required degree and / or years of experience. This is a hybrid position. Travel to campus is an expectation and requirement of this position.
Additional requirements include :
- Strong time management, communication, and organizational skills
- Advanced knowledge in planning, conflict resolution, and coordination
- Demonstrated confidence in interpersonal and multichannel communication and teamwork, including the ability to work independently and as a team member
- Occasional weekend work may be required
Applicants must currently be authorized to work in the United States on a Full-Time basis.
What You Will Do
Directly manage, advise, and support students with various academic and administrative needs including course requirements, registration, financial aid inquiries, non-academic support, licensure, and adherence to program policies and proceduresBuild and nurture a network of clinical placement sites, ensuring a diverse, professional, and enriching experience for studentsSupport students throughout the placement process, collaborating closely with students, faculty directors, and the Student Support team to provide consistent guidanceEvaluate clinical sites in collaboration with faculty directors and Student Support team, initiating affiliation agreement processes and ensuring compliance with program and accreditation requirementsManage academic databases, student files, communication with students and clinical placement records while strictly adhering to FERPA policies regarding the handling of student records and ensuring the safeguarding of sensitive informationAssist the Student Support team in planning and executing student engagement events, including, but not limited to, onboarding, pre-orientation, orientation, clinical education preparation, graduation programming, alumni events, as well as supporting student communication outlets (newsletters, announcements, social media,Oversee strategic initiatives related to clinical placement and student support which could include contract management and growth, maintaining and investing in current clinical partnerships, recruiting and growing potential clinical partners, building an alumni network, enhancing collaboration between Baylor student associations and professional organizations, etc.Develop and maintain clinical education sites and affiliation agreements in alignment with program goalsNurture campus organization partnerships to support students' curricular and co-curricular needsContribute to program assessment needs across functional areas to support accreditation requirementsComplete program projects and events related to student affairs and clinical education as assignedAttend departmental meetings; provide onsite support during critical events including orientation and graduationParticipate in departmental events and perform other duties as assigned by the Assistant Director of Student SupportPerforming all other duties as assigned to support Baylor's missionAbility to comply with University policiesMaintaining regular and punctual attendanceWhat You Can Expect
As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family’s wellbeing and allows you to be a part of the life of a vibrant and active college campus.
