Student Technology Hardware Support

About ACU

ACU is affiliated with the fellowship of the Church of Christ. All applicants must be professing Christians and willing to support the Christian mission and purpose of Abilene Christian University while employed by the university.

Title of Position

Student Technology Hardware Support Department

Information Technology Hours per Week

20 Job  Qualifications

IT Technology Support is looking for someone with strong technical expertise in diagnosing and repairing desktops, laptops, and peripheral devices. They should have hands-on experience with hardware components, excellent problem-solving skills, and a solid understanding of ESD precautions. Reliability, attention to detail, and the ability to communicate technical issues clearly are essential. Certifications like CompTIA A+ are a plus, along with a customer-focused mindset and the ability to work efficiently under pressure. Position Description / Job Duties

Computer hardware repair involves diagnosing, troubleshooting, and fixing physical components of computers and related devices. Key activities include :

Diagnosing Issues – Identifying hardware problems using testing tools, visual inspection, and user reports (e.g., no power, overheating, strange noises).

Replacing or Repairing Components – Repairing or swapping out faulty parts such as hard drives, motherboards, RAM, power supplies, CPUs, cooling fans, and graphics cards.

Cleaning and Maintenance – Removing dust, cleaning internal components, and ensuring proper airflow to prevent overheating and extend hardware life.

Upgrading Hardware – Installing new components to improve system performance, such as adding memory, replacing a hard drive with an SSD, or upgrading the GPU.

Reassembling and Testing – After repairs, reassembling the computer and running diagnostic tests to ensure the system is functioning properly.

Data Handling – Safely handling data during repairs, backing up files if necessary, and ensuring storage devices are working correctly.

Installing Drivers and Firmware – Ensuring all repaired or replaced components are recognized by the system and running with the correct software support.

Customer Communication – Explaining issues and solutions in understandable terms, providing estimates, and offering maintenance advice.

Teamwork – Assisting other Technology Support activities as needed. Preferred Availability

Hours for this position may be filled Monday through Friday, 8 : 00AM to 5 : 00PM. As a student position, this position assumes the need for flexibility around class schedules. A final schedule can be set with the Associate Director of Technology Support.