Advisor Experience Manager
Farther is a rapidly growing RIA that combines expert advisors with cutting-edge technology - delivering a comprehensive, tailored wealth management experience.
Farther's founders are leaders and innovators from the private wealth industry who possess a unique blend of traditional wealth management, fintech, and technology production expertise. We're backed by top-tier venture capital firms, fintech investors, and industry leaders.
Joining Farther means joining a collaborative team of entrepreneurs who are passionate about helping their clients and our teammates achieve more. If you're the type who breaks through walls to get things done the right way, we want to build the future of wealth management with you.
The Role
As an Advisor Experience Manager, you'll serve as the trusted concierge and single point of contact for incoming advisors from contract signature through full integration. You'll ensure each advisor and client transition is personalized, frictionless, and emotionally engagingdelivering the premium experience that defines Farther's brand.
This role requires exceptional relationship management skills, operational precision, and the ability to orchestrate complex transitions across multiple departments. You'll be the advisor's advocate and guide, ensuring they feel supported and confident as they join the Farther platform.
Your Impact
- Serve as the dedicated point of contact for assigned advisors throughout their entire transition journey, maintaining proactive weekly communication
- Collaborate with Sales before Discovery Day to understand advisor motivations, goals, and potential concerns
- Create comprehensive Advisor Profiles and practice blueprints that inform all subsequent execution tasks
- Coordinate seamlessly with Transition Pods and Relationship Associates to ensure each launch milestone is met on time
- Capture advisor goals, client segmentation, and technology ecosystem requirements for smooth handoffs
- Own escalation resolution for all transition-related issues, coordinating solutions across Farther departments
- Deliver personalized, concierge-level service that makes advisors feel valued and confident in their decision to join Farther
- Complete pre-Day-One readiness audits for all assigned advisors according to the schedule
- Conduct transition closure debriefs and gather advisor feedback to drive continuous improvement
The Ideal Match
5+ years of experience in client-facing relationship management, account management, or advisor services within wealth management or financial servicesProven track record of managing complex, multi-stakeholder projects with competing prioritiesExceptional communication and interpersonal skills with the ability to build trust quicklyExperience coordinating across multiple departments to deliver seamless customer experiencesStrong organizational skills and attention to detail, with the ability to manage numerous advisor transitions simultaneouslyProactive problem-solver who anticipates needs and removes obstacles before they become issuesComfortable working in a fast-paced, high-growth startup environmentDemonstrated ability to meet or exceed customer satisfaction metricsBonus Points
Previous experience with advisor transitions, practice management, or wealth management operationsFamiliarity with RIA compliance requirements and documentation processesExperience with project management tools and CRM systemsBackground in fintech or technology-enabled financial servicesTrack record of improving operational processes and client experience metricsWhy Join Us
Competitive comp package that rewards impactWork alongside some of the brightest minds in fintechGround-floor opportunity at a fast-scaling startupChart your own growth path as we expandFull health benefits + 401(k) matching & Roth IRA optionsUnlimited PTOReady to disrupt wealth management? Let's talk!