Lead Relationship Processing Associate, Commercial Real Estate (CRE)

Relationship Processing Lead Associate

At FNBO, our employees are the heart of our storyand we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to collaborate and connect with customers and coworkers. It is anticipated that an incumbent in this role will work onsite 100% of the time and will have a dedicated workspace. Work location is subject to change based on business needs.

The Relationship Processing Lead Associate is responsible for being the "customer concierge" for the Commercial Real Estate (CRE) relationship managers. This position will provide function as an escalation point for the team and lead in the absence of the manager, conduct quality assurance reviews, facilitate training, generate reporting, and act as a subject matter in all areas of relationship processing work. Additionally, they will provide operational support and work alongside relationship managers on all deposit, lending and processing needs including origination, maintenance, document preparation / review, ongoing tracking while being available in locations with customer traffic and therefore responsible for upholding our customer experience. It is expected for this position to be knowledgeable in the CRE business line and utilize this knowledge to develop and maintain a strong working relationship with peers, customers, and lending staff.

Job Specific Responsibilities / Accountabilities :

• Deposit Accounts
• Origination for Checking, Savings, CD accounts. This includes the upload of necessary documents into FirstWork and DocuSign
• Maintenance and Transaction Processing
• Process wires for customers
• Generate and process NSF, OTP, Portfolio reports
• Research and statement requests
• General maintenance to include balance Inquiries, funds transfers, check orders, debit card orders, pledges / holds, stop payments and address changes
• Address Changes
• CAW / BFO updates outside of origination
• Account closing
• Loans
• Origination & Loan Closing
• nCino Workflow; borrowing structure, loan term, loan details input and loan compliance
• Smart Checklist Items to include reg validation and disclosures, CIP validation, HMDA compliance, service request form and move to credit status
• Create closing packet if requested
• Facilitate, balance and assist loan closings with RM's and title companies as needed
• Review loan closing items including entity docs, CAW, BFO, insurance and UCC name verification
• Create participation certificates
• Order and review services, title, flood, appraisals, etc.
• Review loan documents to ensure they match approved FNBO terms and conditions
• Build loan documents in LaserPro
• Collateral Management
• Follow up on all collateral and lien perfection documentation.
• Review due diligence to ensure all appropriate collateral documentation has been received and establish the proper covenants to track any ongoing needs or noted file deficiencies.
• Exception Processing
• Participate in regularly scheduled meetings with lenders, analysts, and appropriate management.
• Training new hires
• Generating reports
• Quality Assurance
• Assist in researching Loan Review documentation exceptions and establishing the proper covenants to note and track file deficiencies.
• Assist lenders and lending team management in the correction of outstanding exceptions.
• Create Amortization Schedules for loans that servicing cannot automatically calculate.
• Maintenance and Transaction Processing
• Execute loan payments and advances for customers
• Construction equipment draws
• Reporting to include past due payments, matured loans, portfolio reports and covenant reports
• Support of RM in covenant and pipeline review
• General maintenance to include address updates, balance / loan history request, restraints, invoice processing, payoff quotes

Compliance : Understand and comply with bank policy, laws, regulations, and the bank's BSA / AML Program, as applicable to your job duties.

Lead Functions :

The Ideal Candidate for This Role :

Minimum Qualifications :

Candidates must possess unrestricted work authorization and not require future sponsorship.

Compensation range (base pay) : $46,679.00-$77,020.00

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and / or skill level.

Benefits Overview :

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs :

Learn more about FNBO benefits here :

For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Job number : R-20250976

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selvesno matter their role or where they are in their journey.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.