Talent.com
Customer Service & Field Operations Manager

Customer Service & Field Operations Manager

Molly Maid of Lawrenceville, Norcross and SnellvilleNorcross, GA, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

NOW HIRING –Bilingual (English / Spanish) Customer Service & Field Operations Manager

Molly Maid of Lawrenceville, Norcross and Snellville

What We Offer

  • Full-time position, Monday–Friday (40–45 hrs / week)
  • Pay starting at  $16 / hour  + bonuses
  • Stable schedule and supportive team culture
  • Paid vacation & National paid holidays
  • Advancement opportunities & ongoing training
  • Use Company car during working hours  (gas & insurance included)
  • Branded, comfortable uniforms

What You’ll Do

  • Customer Service & Scheduling  – Answer phones, assist customers with scheduling, confirm appointments, and ensure all customer preferences are documented.
  • In-Home Estimates  – Visit customers’ homes to assess cleaning needs, explain services, provide an estimate, and answer any questions.
  • Customer Relations  – Communicate with customers in a friendly, professional manner, respond to concerns, and ensure their satisfaction.
  • Operations & Field Management  – Lead daily morning meetings, set teams up for success, and monitor team performance throughout the day.
  • Quality Control  – Visit customers’ homes to check work quality, coach staff, and celebrate successes while providing constructive feedback.
  • Team Development  – Support, train, and motivate team members to follow processes and exceed customer expectations.

    • This Job is Perfect For You If You…

  • Enjoy balancing office work with field visits
  • Thrive in a customer-focused environment
  • Like training and leading a team
  • Take pride in attention to detail and problem-solving
  • Are comfortable following proven processes while adding your personal touch

    • Requirements

  • Fluent in English & Spanish
  • 18 years of age or older
  • Valid GA driver’s license with a good driving record
  • Legally authorized to work in the U.S.
  • Strong phone and communication skills
  • Prior cleaning, customer service, or operations experience preferred
  • Ability to pass a background check
  • Available Monday–Friday, 7 : 30 AM – 5 : 00 PM or later and some Saturdays

    • Ready for a fresh start where you can be your best?

    If that’s you, APPLY TODAY!

    Text on This Number to start your Application today

  • Text "Jobs" to 770-790-3139
  • Principals only. Recruiters, please don't contact this job poster.
  • Please do not contact job poster about other services, products, or commercial interests.
    • serp_jobs.job_alerts.create_a_job

    Field Service Manager • Norcross, GA, US