Customer Success Administrator

A company is looking for a Customer Success Tool Administrator to join their Customer Success team.

Key Responsibilities

Manage and enhance the Customer Success Platform (CSP) and associated tools to align with organizational objectives

Develop and implement customer journey playbooks and workflows to improve onboarding and retention

Drive process improvements and automation initiatives to enhance operational efficiency and support team growth

Required Qualifications

5+ years of experience in Customer Success Operations or a similar role

Bachelor's degree from an accredited college or university

Advanced administrative experience with Customer Success Platforms (e.g., ChurnZero, Gainsight)

Strong analytical skills and proficiency with data analysis tools

Experience in creating and optimizing customer journey playbooks