Technical Support Specialist

Technical Support Specialist Location :

• Remote  Department : Customer Support About Us Soutron Global is a B2B SaaS company transforming how archives, libraries, cultural institutions, and corporate enterprises manage information, objects, and digital collections at the very heart of their organizations.
• Our solutions empower organizations across industries to preserve history, unlock knowledge, and drive meaningful impact.
• About the Role We are looking for a talented and motivated Technical Support Specialist to join our growing team.
• In this role, you will be a key resource for both our customers and our internal implementation team, providing expert guidance, hands-on technical support, and practical advice.
• You will act as a product specialist, ensuring best practices and security standards are followed throughout the implementation and support lifecycle.
• Key Responsibilities
• Manage and maintain Windows Servers, ensuring stability, security, and performance.
• Administer and support SQL Server, including scripting and queries.
• Provide responsive, high-quality customer support, building trust and resolving technical issues efficiently.
• Support and troubleshoot at the database and application level.
• Install, configure, and upgrade Soutron applications for customers in Soutron’s Cloud and on customer owned servers.
• Support pre-sales activities through technical discovery, product demos, and solution alignment.
• Configure and support Single Sign-On (SSO) for client implementations.
• Required Skills & Qualifications
• Proven experience in Windows Server management and administration.
• Strong SQL Server management and scripting skills.
• Knowledge of SSO systems (e.g., Microsoft Entra ID) and frameworks (e.g., SAML, OAuth).
• Practical knowledge of HTML / CSS for troubleshooting and customization.
• Excellent problem-solving skills with a strong customer-first mindset.
• Strong communication skills, with the ability to work across teams and explain technical concepts to both technical and non-technical audiences.
• Nice to Have Skills
• Experience with automation and scripting (e.g., PowerShell, Power Automate, Python).
• Familiarity with cloud platforms such as Azure or AWS.
• Experience with Microsoft Reporting Services (e.g., building or customizing reports).
• What You’ll Bring
• A passion for solving technical challenges and helping customers succeed
• A proactive mindset and eagerness to learn
• The ability to work independently and collaboratively in a remote-first environment Powered by JazzHR