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Client Support & Procurement Administrator
Client Support & Procurement AdministratorAristo Sourcing • Boise, ID, US
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Client Support & Procurement Administrator

Client Support & Procurement Administrator

Aristo Sourcing • Boise, ID, US
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Client Ticket Management

Client Ticket Management :

  • Monitor support tickets via platforms like JitBit and Freshdesk
  • Draft polite, smart first-line replies using ChatGPT and SOPs
  • Assign and escalate tasks in Asana or HubSpot
  • Follow up with clients for clarity or status updates

Procurement & Delivery Support

Procurement & Delivery Support :

  • Receive approved POs from our QS team and input into Xero or QuickBooks
  • Email vendors to confirm deliveries and timelines
  • Follow up via WhatsApp or HubSpot calling if unresponsive
  • Track shipments and update project teams via Asana
  • Collect delivery notes and share with finance for invoicing

    • Admin Tasks & Internal Coordination

    Admin Tasks & Internal Coordination :

  • Maintain delivery folders and checklists in Google Drive
  • Daily stand-up calls with the Ops team
  • Weekly summary review using Asana
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    Client Administrator • Boise, ID, US

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