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Enrollment & Customer Success Coordinator
Enrollment & Customer Success CoordinatorFusion Dance Centre • Roselle Park, NJ, United States
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Enrollment & Customer Success Coordinator

Enrollment & Customer Success Coordinator

Fusion Dance Centre • Roselle Park, NJ, United States
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Fusion Dance Centre is growing and we’re looking for an exceptional Enrollment & Sales Coordinator to join our team!

As one of the most visible representatives of our studio, you’ll become our Director of First Impressions, connecting with hundreds of families, answering questions with confidence, and delivering truly 6-star service. Your work will drive enrollment, support our dancers, strengthen family relationships, and ensure every person who walks through our doors feels welcomed and cared for.

If you love helping people, staying organized, and working in a positive, fast-paced environment, this role is an exciting opportunity to make an impact every day.

What You’ll Do :

Lead Enrollment & Sales

  • Convert leads into trial students
  • Communicate with prospective families via phone, email, and text
  • Convert trials into registered students
  • Conduct customer retention calls & follow-ups
  • Maintain attendance & support enrollment accuracy

Deliver Outstanding Customer Service

  • Serve as the main communication line for families
  • Respond to inquiries with warmth, clarity, and urgency
  • Handle complaints professionally and find effective solutions
  • Maintain detailed records of customer interactions
  • Go the extra mile to ensure every family feels supported

    • Office & Administrative Support

  • Manage opening / closing procedures and maintain studio organization
  • Complete tasks in Monday.com
  • Create and manage documents in Google Workspace
  • Build PDFs, reports, forms, templates, and other materials
  • Support overall office efficiency and workflow
  • Keep the front desk and studio clean, organized, and welcoming

    • Software Experience (A Plus!)

  • Google Workspace (G-Suite)
  • Monday.com
  • Mailchimp
  • SurveyMonkey

    • Who We’re Looking For

    The ideal candidate is :

  • Self-motivated with excellent judgment and the ability to prioritize
  • A strong communicator who handles all interactions with warmth and professionalism
  • Detail-driven with excellent grammar, accuracy, and follow-through
  • Deadline-focused, organized, and energized by completing tasks on time
  • Responsible, reliable, and proactive — you own your work and take action
  • Empathetic and customer-focused while knowing when to be firm
  • Tech-savvy and excited about learning new systems

    • Schedule

    This is an in-person position with the following schedule :

  • Monday : 10 : 00am–6 : 00pm
  • Tuesday–Thursday : 12 : 00pm–8 : 00pm
  • Sunday : 8 : 00am–2 : 00pm

    • Compensation

    $40,000 with :

  • Dental Insurance Life
  • Insurance
  • Medical Insurance
  • Paid Time Off
  • Retirement Vision Insurance

    • About Fusion Dance Centre

  • Fusion Dance Centre is a large, family-oriented dance studio that has been building confidence and community in Union County since 2004 . We pride ourselves on delivering outstanding experiences to every dancer and family — and we're excited to welcome someone who shares that commitment.
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    Enrollment Coordinator • Roselle Park, NJ, United States

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