Head of Service Management

Since 1992, Northern Air, formerly Northern Colorado Air, has kept our community comfortable with quality craftsmanship and dependable service. We’re proud to be a locally owned company, with our people and our community at the heart of everything we do. From day one, you’ll receive hands-on mentorship, in-house training, and real-world experience to help you grow with confidence.

We are seeking a highly skilled and experienced HVAC Service and Install Manager to oversee the combined operations of our service, repair, and installation divisions. This role requires strong technical expertise, proven leadership, and solid business acumen to ensure operational efficiency, quality workmanship, and high customer satisfaction.

The ideal candidate will be responsible for leading and developing our service and installation teams, managing day-to-day operations, coordinating field staff, monitoring department profitability, and maintaining Northern Air’s reputation for excellence.

Leadership and Team Management

Lead, mentor, and provide technical guidance and support to HVAC service and installation technicians.

Assist in recruiting, interviewing, hiring, and training new technicians and installers to build a high-performing team.

Conduct regular meetings, ride-alongs, and training sessions to maintain strong service standards and technical skill levels.

Oversee employee scheduling, work priorities, and performance to maximize productivity and efficiency.

Operational and Project Management

Supervise all service and installation operations from scheduling and dispatching to project completion.

Ensure all company procedures and safety protocols are followed and compliant with local, state, and federal codes.

Conduct quality control inspections to ensure all work meets company and manufacturer standards.

Maintain inventory levels of parts, tools, and equipment.

Financial Management

Monitor departmental budgets and KPIs such as revenue, gross margin, customer satisfaction, and productivity.

Work with leadership to set pricing and ensure financial targets are met.

Drive profitability by optimizing operational efficiency and resource management.

Customer Service and Sales

Handle escalated customer concerns promptly and professionally.

Ensure an exceptional customer experience through timely communication and quality workmanship.

Collaborate with CSRs to promote maintenance agreements and service contracts.

Represent the company professionally in all interactions with customers, vendors, and partners.

Minimum of 3–5 years of experience in HVAC service and installation, including at least 2 years in a supervisory or management role.

Strong technical background in HVAC systems, components, and best practices.

High school diploma or equivalent (associate’s or bachelor’s degree a plus).

Proficiency with software such as Microsoft Office and Service Titan (or similar dispatch / project management systems).

Benefits : Health, Concierge Medical, Dental, Life, Aflac, Paid Holidays, Paid Time Off, 401(k) match

Career Growth : Access to in-house training, hands-on mentorship, and real-world experience alongside seasoned technicians.

Access to thousands of courses from Lennox Learning Solutions and Go1 Online Learning platform, putting team members in the driver’s seat of their professional learning journey.

Tools of the Trade : Company Truck, Uniforms, and Tool Allowance