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Credit Collections Analyst
Credit Collections AnalystFerraro Foods • Roebling, NJ, United States
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Credit Collections Analyst

Credit Collections Analyst

Ferraro Foods • Roebling, NJ, United States
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Overview :

The Credit & Collections Analyst's duty is to oversee and control the overall credit exposure for accounts with assigned territories. The Analyst will work closely with his or her assigned Account Executive & Customer in an effort to reduce short payments, delinquent balances, and credit limit issues.

The Credit & Collections Analyst shall be accountable to, and supervised by, the Director Credit and Collections as well as Credit and Collections Manager & Supervisor.

Essential Job Functions :

Control Credit Exposure :

  • Review and address (release) credit hold orders to meet warehouse cutoff times.
  • Contact Customers / Account Executives about short payments, and delinquent balances.
  • Conduct weekly account reviews with Account Executive & Customers.
  • Interact with Account Executives / Customers regarding account open balances.
  • Establish payment plans for customers who cannot pay outstanding balance in full.
  • Monitor accounts with payment plans.
  • Collaborate with sales and customers to resolve payment disputes and account issues.
  • Maintain open and effective communication with Account Executives & Customers regarding payment terms and expectations.
  • Reconcile customer accounts, investigating discrepancies and proactively resolving issues.
  • Ensure past-due accounts are prioritized.
  • Analyze root causes of delinquency and recommend comprehensive process changes (internally or externally) to address recurring issues and improve collection efficiency.

A / R

  • Apply on-account monies associated with customer open outstanding balances.
  • Monitor and manage accounts receivable balances to ensure prompt collection of outstanding invoices(s).
  • Research short payments and adjust discrepant amounts.
  • Transfer credit balances to credit holding account as deemed appropriate.
  • Run statements / invoices.
  • Code in house checks.

    • NSF Checks

  • Notify sales and / or customer regarding NSF / Returned checks and coordinate collection of the funds.

    • Miscellaneous Tasks / Reports

  • Generate monthly statements.
  • Ongoing communication with management regarding specified parameters (pulling of orders / credit holds, overdue payments, legal reviews)
  • Perform other miscellaneous and department related job duties.

    • Qualifications :

  • Good written and verbal communication skills.
  • Must be detail oriented with good follow-up skills.
  • Excellent organizational skills.
  • Excellent problem solving & analytical skills.
  • Must be able to multi-task and manage a busy workload in order to meet strong deadlines.
  • Possess strong people skills when dealing with sales team and / or customer accounts.

    • Preferred Knowledge, Skills, and Abilities :

  • 3-5 years Credit & Collections experience in the Food Distribution / Food Service Industry.
  • Interaction with a large customer base as well as mom & pop accounts.
  • Proficient in Microsoft Outlook, Excel & Word.
  • Ability to adapt to changing priorities in a fast-paced environment.

    • Ferraro Foods is an equal opportunity employer.

    MON - FRI | 8 : 30 AM - 5 : 30 PM

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    Credit Analyst • Roebling, NJ, United States

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