Benefits :
- Dental insurance
- Health insurance
- Vision insurance
Reports To : Mitigation Manager and General Manager
Full-Time
Company and Culture :
PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a servant-based leadership mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.
Job Position Description :
With a One Team mentality, you will perform services as assigned while following PuroClean® production guidelines. Working to ensure all customer needs are met in a kind and sympathetic way, our project technicians assist their teams and supervisors with all aspects of restoration work on residential and commercial job sites, as well as maintain vehicles, equipment, and assets of the business. Our technicians take pride in going above and beyond customer expectations in their times of need by providing a world-class level of service which sets them apart from our competitors in the industry.
Responsibilities :
Effectively perform all aspects of the production processesControl and manage all mitigation and remediation projects assigned to youMotivate the tech team to meet project goals and adhere to their responsibilitiesManage all aspects of a project to ensure that the projected timelines are met either through in-house technicians or the support of our subcontractorsOversee scheduling of jobs, resources, subcontractors, and crew with the Project CoordinatorPrepare inspection forms and include detailed scope notes before leaving the job site so that our estimators may provide us with a proper estimate & scope of workPrepare and settle mitigation and remediation projectsAct as an internal quality controller and complete all estimate reviews in a timely fashion so that estimates can be sent out as quickly as possible to the insurance company or homeownerCommunicate customer concerns / complaints to ManagementTell the customer how PuroClean can help them; sell the job by gaining customer and client confidenceBe in contact with the insurance company or the adjuster during the ongoing claim if there is one submitted to ensure progressThe final walk-through must be completed with a lead technician on all mitigation and remediation work to continue to ensure quality controlUse the PuroClean of customer management database to complete all forms that pertain to the specific type of project we are working onContact Project Coordinator to create a new assignment upon receiving a phone call about new workiGuide all promising job leads upon arrival to the job siteProvide all necessary documentation for billing, including but not limited to :Work Authorization Forms, Photos, and Subcontractor invoices, Scope Notes, Dry Logs & Certificates of CompletionBe able to analyze and formulate a scope of work, when walking a jobsiteOversee job costing, including supplies, employee hours, equipment, and subcontractorsNegotiate with the customer and insurance company on job costing and scope of workLead your on-call team during after-hours mitigation.Check in on jobsites dailyWalkthrough jobsite with estimates to check for inaccuracies, complete estimate reviews and submit the changes needed to the estimate within a timely fashion (24-48 hours)Provide proper training to crew members, and job performance reviewsTravel as neededOther tasks and / or duties asked by Management or OwnershipBenefits :
Health insuranceSchedule :
Monday to FridayOn callOvertimeAbility to Commute :
Troy, MI 48084 (Required)Willingness to travel :
10% (Preferred)This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.
