Shipping Plan Coordinator

Shipping Plan Coordinator

The Shipping Plan Coordinator is responsible for planning, coordinating, and monitoring all shipping activities to ensure smooth and timely dispatch of customer and wholesale orders. This role bridges the gap between operations, warehouse teams, and logistics partners, ensuring orders are processed efficiently and accurately.

The ideal candidate is highly organized, proactive, and comfortable working in a dynamic eCommerce environment with multiple moving parts.

Key Responsibilities

• Plan and coordinate daily and weekly shipping schedules based on order volume, inventory availability, and carrier capacity.
• Communicate shipping plans and timelines with the warehouse, fulfillment, and logistics partners.
• Ensure on-time dispatch and delivery of all customer and marketplace orders.
• Review and verify shipping documentation, including invoices, packing lists, and labels.
• Track and monitor in-transit shipments, resolving any delays, damages, or discrepancies.
• Collaborate with inventory and procurement teams to align shipping plans with stock levels and replenishment schedules.
• Maintain and update shipping records in the company's ERP or order management system.
• Prepare daily / weekly reports on shipping performance, carrier efficiency, and cost trends.
• Support process improvements in logistics and shipping workflows to enhance efficiency and accuracy.
• Liaise with courier partners and 3PLs to resolve operational or billing issues.