Technical Inside Sales Representative - Galloup

Role Summary

Reporting to the Location Manager, the Technical Inside Sales Representative shall have a clear understanding of the components of the products and the ability to demonstrate how they work. Responsibilities will include understanding the customers’ application and recommending products and solutions for their needs. The person in this role should be knowledgeable about our competing products and should have the ability to break down technical terminology to non-technical clients. To be a successful Technical Inside Sales Representative, you should be able to develop an excellent rapport with existing customers, source new clients, and work closely with our vendors. Exciting work you will do : The essential duties and responsibilities of the Technical Inside Sales Representative position will consist of, but are not limited to, the following :

• Maintain a positive, empathetic, and professional attitude toward customers
• Respond promptly to customer inquiries
• Communicate with customers and vendors through various channels
• Understand the technical needs of the customer and suggesting appropriate products and services
• Explain complex technical information to customers in a way that is easily understandable
• Follow up with customers and resolve any issues that may arise
• Engage in product training and development of new and existing team members
• Understand P&ID drawings and specifications
• Product line champion for assigned products
• Stay current on new and evolving product offerings; utilize knowledge in selling activities
• Manage vendor relationships and maintain our internal database with pricing and sales information
• Keep customers and colleagues informed about new technological products
• Compile proposals and reports related to technical products
• Update records of customer communication and contact information
• Process orders, quotes, and requests occasionally
• Communicate and coordinate with colleagues, as necessary
• Make outbound calls to potential customers and following up and quotes and leads
• Understand customers’ needs and identifying sales opportunities
• Answer customers’ questions and send additional information
• Maintain a database of current and potential customers
• Upsell products and services
• Close sales and achieving sales targets
• Occasional travel to branches or to business-related functions such as training or seminars
• Perform other duties and projects as assigned

Competencies you possess :

What you’ll need :

Qualifications we prefer but don’t require :