Service Dispatcher

Overview

The Service Dispatcher serves as the central coordinator for all incoming service requests, ensuring that client issues are prioritized, assigned, and resolved effectively. This role is responsible for managing the scheduling of the technical support team, optimizing resource allocation, and maintaining strong communication with clients. The Service Dispatcher plays a key role in delivering an exceptional client experience and supporting technical operations.

Primary Duties and Responsibilities

• Schedule and dispatch technicians for service tickets, and on-site visits.
• Manage technician schedules and dispatch work efficiently to maximize productivity and minimize downtime.
• Balance workloads between helpdesk, field, and project resources.
• Serve as a key point of contact for clients regarding ticket status and scheduling.
• Ensure client satisfaction by maintaining transparency and empathy in all interactions.
• Monitor service boards and dashboards to maintain proper ticket flow and technician utilization.
• Ensure the assignment of the right resources for priority tickets
• Escalate issues when appropriate to maintain service quality and meet client expectations

Qualifications

Communication

Education

Associate's degree or equivalent experience in the position requirements.

Transportation

Must have a reliable vehicle, valid driver's license and valid insurance.