UX Service Designer

Freelance Service Designer

Location : Remote / Hybrid

Engagement : Contract / Project-Based

Start : Immediate

About RKS Design

RKS Design is a global innovation and product-development firm with over 40 years of experience delivering breakthrough solutions across consumer medical industrial and digital categories. We blend human-centered design business strategy engineering and our proprietary Psycho-Aesthetics methodology to create products services and experiences that resonate emotionally and perform commercially. Our team works end-to-endfrom insight and strategy to design engineering and go-to-market execution.

What Youll Do

Map end-to-end customer journeys service blueprints and ecosystem diagrams across multi-channel product experiences.

Conduct qualitative research (stakeholder interviews contextual inquiry customer shadowing) and synthesize insights into actionable service opportunities.

Define service touchpoints user flows and backstage processes that align with strategic operational and emotional drivers.

Collaborate with UX / UI industrial design engineering and business strategy teams to ensure cohesive service delivery.

Translate research and strategy into high-fidelity service artifacts (journey maps service blueprints personas process flows KPI frameworks).

Support concept development by identifying opportunity areas friction points and high-value service moments.

Prepare clear presentations and deliverables for client workshops executive reviews and internal planning.

Requirements

What Were Looking For

5 years of experience in service design design strategy CX or innovation consulting .

Strong skills in journey mapping blueprinting ecosystem modeling and systems-thinking frameworks.

Ability to work cross-functionally with UX engineering and business teams.

Experience designing services for physical digital hybrid ecosystems is a significant plus (CPG MedTech SaaS consumer electronics etc.).

Strong research and synthesis capabilitiesable to turn ambiguity into clarity.

Excellent storytelling and communication skills; confident presenting to clients and stakeholders.

Proficiency in Figma Miro FigJam or similar mapping tools.

Required Skills :

What Were Looking For 5 years of experience in service design design strategy CX or innovation consulting. Strong skills in journey mapping blueprinting ecosystem modeling and systems-thinking frameworks. Ability to work cross-functionally with UX engineering and business teams. Experience designing services for physical digital hybrid ecosystems is a significant plus (CPG MedTech SaaS consumer electronics etc.). Strong research and synthesis capabilitiesable to turn ambiguity into clarity. Excellent storytelling and communication skills; confident presenting to clients and stakeholders. Proficiency in Figma Miro FigJam or similar mapping tools.

Required Education : degree in UX

Key Skills

CSS,InVision,Balsamiq,HTML5,Information Architecture,Ux,Usability,Wireframing,UI,Axure,Responsive Web Design,Sketch

Employment Type : Full Time

Experience : years

Vacancy : 1