Chief Operations Officer (COO) – Iberia Operations • Madrid - San Fernando de Henares •

About the Role

Given the rapid growth InPost Iberia is experiencing, we are looking for a Chief Operations Officer to lead and scale our operations. This role is key in integrating new acquisitions, driving operational excellence, and implementing innovative solutions across the business. The COO will work closely with the Senior Leadership Team to ensure efficiency, high quality, and continued expansion in a fast-paced environment.This role reports directly to Marc Vicente, General Manager of Iberia.

About InPost Group in Iberia

InPost Group is Europe’s leading out-of-home delivery partner, operating across nine countries including Poland, the UK, France, Benelux, Portugal, Spain, and Italy. We are reshaping the delivery market by transforming e-commerce logistics through innovation, technology, scalable operations and sustainable solutions. We look for people with drive, curiosity and a problem-solving mindset—teams that want to grow with us and do things differently.

In Iberia, the business was originally launched in 2007 as Mondial Relay. Following the InPost Group acquisition and rebranding in 2022, the region entered a period of accelerated growth. In just two years, the network expanded from 4,000 to 13,000 Out of Home points, including more than1,000 lockers. With an NPS of 83.3%, customer satisfaction remains our strongest engine for expansion.

Everything you are looking for and more 📦

As a critical member of the Senior Leadership Team, the COO will be at the front of a transformative journey for InPost Iberia . We are experiencing rapid expansion, driven by both strong organic growth within existing markets and strategic acquisitions designed to broaden our reach and capabilities. This dual-track growth strategy demands a visionary, executional and adaptable leader capable of harmonizing established operations with newly acquired entities, creating a unified and highly efficient organization.

The COO for Iberia will champion a culture of innovation and will be the driving force behind integrating cutting‑edge technologies to redefine our operational landscape . This includes : strategically deploying advanced mechanization solutions to optimize our network, implementing tailored Artificial Intelligence to drive smarter decision making and predictive efficiencies across vital functions, and leading automation initiatives to streamline end-to-end processes from order fulfillment to customer service. By driving these advancements, the COO will ensure that we not only achieve operational excellence , but also deliver tangible business value , strengthen our competitive advantage , maximize shareholder returns and foster a culture of continuous improvement .

The key mission of the COO is to scale our existing operations at a high degree of excellence and quality to turn this side of the business into a clear strength against market competitors to accelerate our business growth . The COO will partner with the General Manager, Commercial director and other SLT members to build a highly competitive environment whose final goal is to transform InPost Iberia into a leading player in the industry.

This role requires a blend of strategic foresight, hands‑on execution, and the ability to inspire a high‑performing team to embrace change and achieve ambitious goals.

What responsibilities and objectives will you have?

Operational Strategy & Execution :

• Develop, implement, and refine operational strategies that align with the company's overall business objectives and take learnings from group expertise.
• Lead the execution of operational plans across all departments, ensuring seamless integration and synergy.
• Oversee the development and implementation of efficient and scalable processes, leveraging technology and automation.
• Proactively identify and address operational challenges and opportunities, ensuring agility and responsiveness to market changes.

Performance Management & Optimization :

Team Leadership & Development :

Collaboration & Communication :

Acquisition Integration (where relevant) :

Well, what will the requirements be?

Why join us?

Inclusive Culture

InPost has an Equal Opportunities Plan that promotes equality at all levels. We aim for equality in the company's workplaces, as it is focused on promotion, within and outside the company, as well as gender equality, diversity, equity and inclusion of people regardless of their abilities and conditions.

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