Student Processor - Office of the University Registrar

Posting Details

Position Information

Working Title

Student Processor - Office of the University Registrar

Department

Office of the University Registrar

Type of Work Study

Institutional, Federal

Building / Office Location

AC - Kenneth R. Lucas Administrative Center

Work Schedule

Office Hours are Monday through Friday 8 : 15 a.m. - 4 : 30 p.m. Applicants should be able to work 25 hours per week during Fall and Spring, with a potential of working 35 hours during the summer. Actual schedule varies depending on office needs.

Job Description

The Student Service Agent serves as the primary point of contact for the Office of the University Registrar to prospective and current students, parents, and the public. The Student Service Agent will maintain knowledge of university policies and procedures regarding student records, registration, myNKU, Degree Audit, and other academic policies / procedures. The Student Service Agent will provide prompt and thorough professional resolution to student questions and concerns while exceeding customer service expectations. The Student Service Agent will complete trainings in FERPA , phone and customer service etiquette, SAP GUI , Perceptive Content, and will be expected to upkeep knowledge of university policies / procedures, and the services offered by other campus departments to properly guide students / faculty / staff / public.

Primary Responsibilities

Responsibilities include but are not limited to general office duties such as :

Answer Multi-line Telephone

Filing, Copying and Typing

Routing Mail

Running Errands on Campus

Database Entry

Assist With Special Projects

Other Duties As Assigned

Students work approx. 20 hours per week

Qualifications

Desirable traits and qualifications include strong writing skills, ability to think critically and analytically, proficiency with Microsoft Office applications, the ability to work independently, a positive attitude, good academic standing, and a willingness to learn.

Any candidate who is offered this position will be required to go through a pre-employment criminal background check as mandated by state law.

Minimum Education

High School Diploma

Pay Rate

10.00 / hr

Posting Detail Information

Requisition Number

20251864

Job Open Date

06 / 26 / 2025

Job Close Date

Quick Link

https : / / jobs.nku.edu / postings / 14834