Card Fraud Manager

San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States

Mercury is building a complete finance stack for startups. We work hard to create the easiest and safest banking experience possible to simplify entrepreneurs’ and business owners’ financial lives.

We’re looking for a Card Fraud Manager to lead our team of Senior Card Fraud Investigators and help shape the future of card fraud prevention at Mercury. You’ll lead a high-performing team dedicated to detecting, investigating, and mitigating card fraud while balancing excellent customer experience. You’ll also collaborate across Risk Operations, Customer Support, Risk Strategy, Product, and Engineering teams to design scalable, data-driven controls and tools to improve our fraud detection capabilities.

Mercury is a financial technology company, not a bank. Banking services are provided through Choice Financial Group, Column N.A., and Evolve Bank & Trust; Members FDIC.

As part of the journey, we would expect you to :

• Lead and develop a team of Card Fraud Investigators, providing mentorship, performance feedback, and opportunities for growth.
• Hire additional team members as business needs evolve.
• Set and track key performance metrics to assess team effectiveness and guide operational improvements.
• Foster a high-performing, collaborative team culture focused on balancing fraud prevention with an excellent customer experience.
• Shape strategy for transaction-level fraud prevention and mitigation, balancing risk controls and customer friction.
• Partner with Product, Risk Strategy, and Risk Engineering to automate workflows, improve investigation tools, and design scalable systems that reduce manual review volume.
• Collaborate cross-functionally with Compliance, Legal, and other partners to enhance fraud prevention policies, tooling, and decisioning logic.
• Coordinate with Disputes and Customer Support to align on processes for unauthorized transactions and ensure consistent customer communication.

Processes, Insights & Continuous Improvement

You should :

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following :

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

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