Life Insurance Customer Service Associate

Customer Service Associate For Life Insurance

The Customer Service Associate for Life Insurance will provide call center functional and / or technical support for a Group Life Insurance client. Key responsibilities include handling customer service inquiries via telephone and / or email and performing various complex clerical or administrative support functions which require knowledge and understanding of Group Insurance policies for Life Insurance products. The role will support the resolution of customer problems, incidents, issues, requests, and queries. It will also involve liaising with other support teams or product teams as required to resolve requests issues in a timely manner. Proper documentation, notification, escalation, tracking, and follow-up of all incidents will be ensured. The role manages incoming telephone calls, emails, and / or faxes for Life Insurance benefits. Resources and tools will be utilized to accurately respond to customer inquiries and follow all documented processes and workflows provided by the client to enhance customer service and reduce customer effort operating efficiency. The associate will be able to learn and be proficient with the clients incident management and knowledge management tools, client information systems, and service desk procedures. Understanding of the customers business needs as trained will be demonstrated, maintaining high customer satisfaction ratings. Follow-up on incidents with customers to ensure customer satisfaction may be performed. Support reporting functions providing end-of-day status, data for weekly status reports, etc. may also be required.

Job Requirements :

Ability to work a shift between the hours of 7 am to 7 pm. This position currently offers a hybrid work schedule; however, please note that the arrangement may change to a fully onsite schedule depending on organizational needs and / or job performance.

Basic Qualifications :

• Minimum 1 year of experience in a call center environment

Preferred Qualifications :

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

Role Location Hourly Salary Range :

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