Community Support&Safety Moderator

Customer Support And Success Team Member

Locals.org offers creators a powerful way to build a thriving, sustainable community around their work by providing creators with all the tools they need to build, run and grow your community and income stream from events and memberships to payments and chats in one trusted platform.

The Customer Support and Success team is the face of Locals, the team sitting in the front line.

We are very passionate about protecting our community and providing timely, empathetic support. The team's top priority is to build an authentic, equitable, and respectful community where everyone feels safe and sound.

We are looking for an energetic and driven individual to join our Customer Support and Success team to help with the growing workload and contribute to the further development of our Locals growth. You will report to the Customer Success Lead.

As part of our team, you will :

• Be the face of Locals and provide friendly, personal, and efficient customer support via the Locals app and Zendesk.
• Process incoming applications to join Locals, and watch out for scammers and violators.
• Monitor and moderate user-generated content across the platform to ensure compliance with our community guidelines and maintain a safe, respectful environment for all members.
• Document user feedback for further analysis.
• Help solve member issues and report any technical issues promptly for resolution.
• Stay up-to-date on product changes in order to understand user pain points and help them troubleshoot their concerns.
• Outreach potential creators and influencers.
• Work 5-days week with the following schedule : 4 PM to 12 AM GMT.

What we are looking for :

Why join us?

Benefits :

By submitting your application, you acknowledge that you have thoroughly reviewed and consented to our Data Privacy Notice for Candidates.