Front Desk Clerk

Job Summary

The Under the direction of the Residential / Transportation Supervisor this position will require exceptional performance in all facets of customer service in a guest registration desk environment to include but not limited to the following listed responsibilities. This is a full-time position and for this 24 / 7 operation selected candidate must be willing to work any shift any day as scheduled or needed.

Key Job Functions

• Provide administrative support to Supervisor by preparing monthly reports as it pertains to contractual requirements and assist with department functions requests and reports as required
• Extract information from automated databases to prepare standard reports; ensure that proper grammar spelling and format are utilized
• Conduct reviews of existing department standard operating procedures administrative procedures and department policies and provide updates to Supervisor
• Answer telephone and process messages work orders and / or provide information regarding services to callers
• Answer guest questions to include local services local tourist attractions and travel directions
• Assist guests with special accommodation requests for luggage assistance
• Conduct inventories of supplies materials and equipment needed to support lodging operations
• Assist supervisor in mediating and resolving routine occupant complaints and disputes
• Handle a wide variety of assignments designed to assess and improve contract service effectiveness and / or improve management oversight processes and controls
• Utilize expertise to identify difficult or unusual department problems that are not readily resolved by normal methods and procedures and report such to the supervisor
• Greet register and assist visitors answer inquiries and create a welcoming environment at an academic dormitory facility
• Compile maintain and distribute communications such as emails reports and other department correspondences
• Maintain records of room assignments and other registration-related information in database and department communication log
• Perform various requirements in a Windows based program such as travel reservations and lodging reservations
• Create and / or maintain filing systems both electronic and physical
• Gather reimbursement information
• Coordinate and confirm drivers for any scheduled or unscheduled transportation needs
• Communicate with shuttle drivers to review passenger lists and provide appropriate course of action
• Perform special projects and other duties as assigned

Qualifications :

Additional Information :

COMPETENCIES FOR SUCCESS

All your information will be kept confidential according to EEO guidelines.

CMI is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age disability protected veterans status Indigenous status or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

Remote Work : No

Employment Type : Full-time

Key Skills

Arabic Speaking,Administration,General Services,Billing,Import,Administration Support

Experience : years

Vacancy : 1