Assistant Spa Manager

Spa Management Position

Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.

The role requires a high school diploma or GED; 2 years experience in the spa, guest services, or related professional area. Supporting management of spa operations and budgets includes managing supplies and equipment inventories within budget, maintaining cleanliness of spa and related areas and equipment, and understanding the impact of department's operations on the overall property financial goals and objectives.

Ensuring and delivering exceptional customer service involves setting a positive example for guest relations, interacting with guests to obtain feedback on product quality and service levels, handling guest problems and complaints, and empowering employees to provide excellent customer service.

Conducting human resources activities includes soliciting employee feedback, ensuring employees understand expectations and parameters, observing service behaviors of employees and providing feedback to individuals, participating in employee progressive discipline procedures, and supporting a spa orientation program for employees to receive the appropriate new hire training.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At The Ritz-Carlton, we create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.