Restaurant Floor Manager / Supervisor

Restaurant Floor Manager / Supervisor Introduction Welcome to Thind Management , a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties .

With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights.

We live and breathe Thind’s motto “We’ll Take It from Here”.

Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members.

Job Summary We are seeking a highly motivated and experienced Restaurant Supervisor / Floor Manager who is responsible for playing a crucial role in ensuring the smooth operations of a fine-dining restaurant, providing exceptional service, and creating memorable dining experiences for guests.

This position requires strong leadership skills, excellent customer service abilities, and a deep understanding of fine dining etiquette and standards.

The Supervisor / Floor Manager oversees the front-of-house operations, manages the service team, and collaborates closely with the kitchen staff to deliver impeccable service.

Core Job Responsibilities & Duties Guest Service :

• Provide a warm and welcoming environment for guests, ensuring their needs are met and expectations exceeded.

Greet guests, assist with seating arrangements, and handle any special requests or concerns to ensure a personalized dining experience Staff Management :

Assign work schedules, delegate tasks, and provide guidance and training to maintain a high level of service and professionalism Service Standards :

Monitor service quality, address any issues, and implement continuous improvement initiatives Floor Operations :

Ensure efficient table turnover and manage the flow of service to provide an exceptional fining experience for all guests Team Coordination :

Coordinate with the culinary team to ensure the timely and accurate delivery of food and beverages to guests Guest Relations :

Anticipate their preferences, provide personalized recommendations, and ensure their satisfaction to foster loyalty and repeat business Problem Resolution :

Resolve conflicts and find appropriate solutions to ensure guest satisfaction and uphold the restaurant’s reputation Training and Development :

Provide ongoing coaching and feedback to ensure continuous improvements and career development Health and Safety Compliance :

Monitor staff adherence to food handling protocols, cleanliness standards, and alcohol service guidelines Administrative Tasks :