Talent.com
Volunteer Experience Coordinator

Volunteer Experience Coordinator

Community Hospice and Palliative CareGainesville, FL, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Volunteer Experience Coordinator

The Volunteer Experience Coordinator plays a critical role in creating rewarding and memorable experiences for patients, families and volunteers. With a focus on leveraging the unique skills and passions of Community Hospice volunteers, the Volunteer Experience Coordinator satisfies all requests for Volunteer Services in a timely manner. S / he actively works with and builds positive relationships with the interdisciplinary group (IDG). This includes, but is not limited to, initiatives in recruitment, retention, appreciation, volunteer satisfaction and other activities designed to attract and retain a high quality, fully engaged volunteer base.

Position Details

  • Job Location : In-office position located at Community Hospice of Alachua County, 4011 NW 43rd St, Gainesville, FL; No work from home at this time
  • Days / Hours : Monday - Friday, 8 : 00am - 5 : 00pm
  • Compensation : $42-46K base salary plus full benefits package, including 23 days rollover PTO annual
  • Volunteer Program Department : Learn more at communityhospice.com / info-for / volunteers

Primary Responsibilities

  • Develops and coordinates engagement strategies and recruiting techniques to build a volunteer base capable of meeting the specific needs of current and developing programs.
  • Interviews and recommends individuals for selection and onboarding as a Volunteer.
  • Completes all volunteer pre-screening requirements as required to be compliant with all applicable standards.
  • Identifies, contacts and assigns qualified individual(s) to fulfill requested volunteer experiences in a timely manner.
  • Considers unique skills, interests and passions of volunteers during the selection process to make the best possible match between patient and volunteer.
  • Makes direct contact with patients and / or family members as appropriate to identify how to best serve their volunteer needs.
  • Communicates important details to volunteers regarding requests so they feel empowered and prepared to provide a compassionate and memorable experience.
  • Communicates with members of the interdisciplinary group to provide updates and status of open requests.
  • Develops volunteer teams dedicated to fulfilling the mission and supporting the needs of specific programs.
  • Proactively works with members of the interdisciplinary group (IDG) to promote programs and create or identify new and / or additional opportunities for Volunteer placements.
  • Engages in proactive and constant communication with Volunteer Engagement team to provide guidance on the skills and resources needed, allowing recruitment efforts to be effectively targeted in support of all volunteer programs.
  • Sends appropriate reminders of upcoming experiences to the assigned volunteers.
  • Creates, administers and analyzes quarterly Client satisfaction surveys; draws conclusions and provides recommendations based on analysis of the data.
  • Inactivates volunteers based on established criteria to ensure database is up to date at all times.
  • Develops efficient and innovative ways to communicate opportunities to the volunteer base.
  • Meets all project / department milestones and goals on a consistent basis.
  • Reviews and approves volunteer contact notes.
  • Participates in meetings involving Volunteer Services, the IDG and others as necessary.
  • Creates and monitors self-scheduling assignments to identify gaps in coverage.
  • Updates the plan of care (POC) as appropriate.
  • Assists with Volunteer appreciation events.
  • Researches best practices in volunteer utilization.
  • Adheres to Community Hospice & Palliative Care's core values.
  • Other duties as assigned.

    • Education & Qualifications

  • Associates Degree (minimum) or equivalent combination of work experience and education
  • Two+ years of recruiting, customer service, volunteer, or related experience preferred
  • Hospice or other not for profit and / or healthcare industry experience a plus

    • Desired Knowledge & Skills

  • Recruiting / placement or related work experience preferred
  • Motivated self-starter with excellent verbal and written communication skills
  • Strong customer service ability; ability to work independently
  • Ability to prioritize and organize multiple activities

    • We Are an Equal Opportunity Employer

    We Do Not Discriminate on the Basis of Race, Color, Religion, Marital Status, Age, National Origin, Disability, Pregnancy, Genetic Information, Gender, Sexual Orientation, Veteran Status, or Any Other Status Protected Under Federal, State, or Local Law

    serp_jobs.job_alerts.create_a_job

    Volunteer Coordinator • Gainesville, FL, US