Technical Support Engineer (Level 2 / Level 3)GDI Infotech • Albuquerque, NM, United States
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Technical Support Engineer (Level 2 / Level 3)
GDI Infotech • Albuquerque, NM, United States
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job_description.job_card.job_description2-4 years of experience in technical support, IT operations, or systems administration Solid understanding of networking, operating systems (Windows / Linux), and common support tools Experience with ticketing systems (e.g., Jira, Zendesk, ServiceNow) Strong problem-solving and communication skills 4-7+ years of experience in senior technical support or system / network engineering Expertise in diagnosing and resolving complex infrastructure or application issues Experience with automation, scripting (e.g., Bash, PowerShell, Python), or DevOps tools Prior involvement in incident response, infrastructure design, or high-availability systems Industry certifications (e.g., CompTIA, Cisco, Microsoft, AWS, etc.) Experience supporting hybrid or distributed teams Familiarity with ITIL practices or structured support models Comfortable working independently and taking ownership of technical problems Primary preference : On-site at [Insert Location] Secondary option : Remote candidates considered for the right skill and experience match Collaborative and fast-paced team environment Flexible approach to work arrangements based on candidate strengths and business needs
Technical Support Engineer (Level 2 / Level 3)
Location : Albuquerque, New Mexico - On-site Preferred | Remote Considered
Employment Type : Full-Time
Compensation : Competitive; aligned with market standards
About the Role
We are seeking a highly skilled and motivated Technical Support Engineer (L2 or L3) to join our growing team. This role is ideally suited for a local, on-site candidate, but we are open to considering remote / offsite professionals depending on experience and fit. You'll play a critical role in supporting and enhancing our technical operations, with responsibilities tailored to your level of expertise.
Key Responsibilities
- Provide Tier 2 or Tier 3 technical support for internal and / or external systems, applications, and infrastructure
- Troubleshoot complex technical issues across networking, systems, hardware, and software
- Collaborate with engineering, IT, and support teams to ensure timely resolution of incidents
- Escalate issues when needed while maintaining ownership of resolution lifecycle
- Document solutions, technical processes, and recurring issues for continuous improvement
- Contribute to projects involving system upgrades, migrations, and performance optimizations
- Maintain a high level of customer service and professionalism in all support interactions
Qualifications
Level 2 Candidates :
Level 3 Candidates :
Preferred Qualifications
Work Environment
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Technical Support Engineer • Albuquerque, NM, United States
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