Account Specialist

Account Specialist Grapevine, TX - Direct Hire

The Account Specialist will play a critical role in providing excellent customer service and support. This position will be responsible for possessing strong communication skills to effectively interact with customers, team, and other stakeholders. In addition, this position will complete a wide variety of tasks and reports as requested by the Business Division Head, leveraging both internal and external information. Account Specialist professionals must be able to listen actively, respond appropriately, and address customer inquiries, complaints, and concerns in a timely and efficient manner. Problem-solving skills are essential to analyze situations and find effective solutions.

The successful candidate will have strong adaptability and problem-solving abilities as well as excellent teamwork skills.

Responsibility

• Act as a liaison between customers and depot, engineer, receiving, QC and shipping to resolve status escalation and expedited repairing.
• Direct and guide the daily operations of the team to ensure accurate and efficient repair memo entry, reducing Open RMAs, and fostering strong relationships with coordinators for collaborative problem-solving and timely solutions.
• Be the primary point of contact between the company and customers. Responsible for answering customer inquiries, resolving issues, and providing high-quality customer service.
• Process all work in accordance with relevant working practices and standard operating procedures.
• Handing inbound, and outbound RMA shipments and defective parts. Verifying the accuracy and completeness of the received and shipped items.
• Collaborating with the team and analyzing production output, lead times, and resource availability to determine the feasibility of production plans.
• Report production status and any production issues to internal and external teams.

Qualifications / Required Skills / Abilities

Education and / or Experience

Physical Requirements :

To apply to this position, send resume to ana@employeemagnets.com