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IT-Technical Writer
IT-Technical WriterShiftCode Analytics • Scottsdale, AZ, United States
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IT-Technical Writer

IT-Technical Writer

ShiftCode Analytics • Scottsdale, AZ, United States
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Interview : 2 zoom

Visas : USC / GC / H4-EAD only

Location Type : On-site (M-F, 8am-5pm) with hybrid schedule (In-office days are Mon, Tues, and Thurs).

We're searching for an experienced technical writer to join our team. The ideal candidate will have proven success in an IT organization developing runbooks and playbooks to assist with timely restoration of services.

Objectives of this role

  • Develop comprehensive Runbook and Playbook documentation that meets organizational standards
  • Experience in ServiceNow and SharePoint
  • Gain deep understanding of products and services, and translate complex information into simple, polished, engaging content
  • Write user-friendly content that meets the needs of target audience, turning insights into language for user success
  • Develop and maintain detailed database of reference materials, including research, usability tests, and design specifications
  • Evaluate current content and develop innovative methods for improvement

Responsibilities

  • Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation
  • Work with development and support leads to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage
  • Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration
  • Develop content in alternative media forms for maximum usability, with consistent voice across all documentation

    • Required skills and qualifications

  • Three or more years of experience as an effective technical writer
  • Proven ability to quickly learn and understand complex subject matter
  • Experience in writing documentation and procedure manuals for various audiences
  • Superb written communication skills, with a keen eye for detail
  • Experience working with engineers to improve user experience (ex : design, UI), refine content, and create visuals and diagrams for technical support content
  • Ability to handle multiple projects simultaneously

    • Preferred skills and qualifications

  • Bachelor's degree (or equivalent) in journalism, communications, or relevant technical field
  • SharePoint experience managing shared documentation.
  • ServiceNow experience with Knowledge Bases and Knowledge Article creation.
  • Effective written and verbal communication skills.
  • Good understanding of SDLC (systems development lifecycle)
  • Previous experience in software development preferred /
  • Professional certification
  • Experience in using XML tools to create documentation /

    • Work Hours and Location

  • Monday through Friday
  • 08 : 00 - 17 : 00 MST
  • Corporate office in Scottsdale, AZ.
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    Writer • Scottsdale, AZ, United States

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