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Chief Operating Officer
Chief Operating OfficerDaly Seven Hotels • Greensboro, NC, United States
Chief Operating Officer

Chief Operating Officer

Daly Seven Hotels • Greensboro, NC, United States
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Company Description

Daly Seven is a Hospitality Management & Development Company headquartered in Greensboro and Raleigh-Durham, North Carolina. With a legacy that began with the first Innkeeper property, Daly Seven has earned a reputation for successfully developing and managing hotel properties. Since 1988, the company has expanded its portfolio to include franchised properties under prestigious brands such as Marriott, Hilton, IHG, Hyatt, and Best Western. Today, Daly Seven operates 42 hotels across Virginia, North Carolina, and South Carolina, exemplifying growth and excellence in the hospitality industry.

Job Summary

The Chief Operating Officer (COO) is a strategic, results‑driven executive responsible for overseeing all operational, development, and asset management functions across the company’s hotel portfolio and real estate development pipeline. The COO provides direction, leadership, and oversight to ensure exceptional guest experiences, operational efficiency, and sustainable financial performance. This executive partners closely with the CEO to execute corporate strategy, expand the company’s portfolio, and strengthen operational infrastructure for long‑term growth.

Core Responsibilities

Operational Leadership

  • Serve as Chairman of the Operations Committee
  • Provide executive oversight for all hotel operations across owned, managed, and joint‑venture properties.
  • Establish, maintain, and continuously refine operational standards, SOPs, and service protocols.
  • Oversee operations division including regional leadership teams, ensuring accountability and high performance.
  • Optimize hotel KPIs, including occupancy, ADR, RevPAR, GOP, guest satisfaction, quality assurance, and operational efficiency.
  • Drive property‑level initiatives related to service quality, labor management, cost control, and brand compliance.

Development & Construction Teamwork

  • Serve on the Construction Committee.
  • Play a leadership role in the planning and execution of new hotel development openings and renovations with other department heads.
  • Collaborate with development, design, and construction teams to ensure projects meet operational needs.
  • Coordinate operational readiness efforts for new hotel openings, including staffing, training, and activation.
  • Assisting with any duties assigned during catastrophic events on property including floods, robberies, fires, etc.

    • Financial & Strategic Leadership

  • Partner with the CFO to develop annual budgets, operating forecasts, and capital plans.
  • Evaluate operational and development financial performance, identifying opportunities for improvement.
  • Drive profitability through strategic cost management and revenue optimization initiatives.
  • Support long‑term organizational planning, including new market expansion, acquisitions, and repositioning efforts.
  • Use market intelligence, trend analysis, and competitive data to inform strategic decisions.
  • Update and maintain annual profit sharing and bonus plans in coordination with the CEO, CFO, and Compensation Committee.

    • Leadership, Culture & Talent Development

  • Lead and mentor senior operational, development, and support teams.
  • Build a culture centered on operational excellence, collaboration, accountability, and continuous improvement.
  • Oversee talent development, workforce planning, training programs, and succession planning.
  • Strengthen leadership capabilities at all levels to support a growing, multisite organization.

    • Compliance, Risk & Quality Assurance

  • Ensure full compliance with federal, state, and local regulations, including labor laws, safety requirements, and brand standards.
  • Oversee risk assessment, operational audits, and quality assurance programs.
  • Implement systems for safety, security, loss prevention, and crisis response planning.
  • Establish metrics and reporting frameworks to monitor operational health across the portfolio.

    • Stakeholder Relations & External Partnership

  • Provide timely, accurate reporting and insights to ownership, investors, and board members.
  • Maintain strong relationships with hotel brand partners, franchise organizations, lenders, and community partners.
  • Represent the company at industry and brand conferences, lender and brand meetings, and community events.
  • Support investor relations efforts and assist with presentations, communications, and performance updates.

    • Qualifications

  • Bachelor’s degree required.
  • Minimum 10-12 years of senior leadership experience in hotel operations, real estate development, or hospitality management.
  • Extensive multi‑property hotel operations experience with demonstrated success improving portfolio‑wide performance.
  • Experience in hotel development, construction management, or real estate projects strongly preferred.
  • Strong financial acumen, with the ability to interpret complex financial statements, development models, and KPIs.
  • Proven ability to lead large teams, drive organizational change, and implement scalable systems.
  • Excellent communication, negotiation, and leadership skills.
  • Ability to thrive in a dynamic, growth‑oriented environment with multiple concurrent priorities.

    • Key Competencies

  • Strategic vision and long‑term planning
  • Operational excellence and continuous improvement
  • Leadership and team development
  • Financial discipline and analytical capability
  • Project and development oversight
  • Change management and innovation
  • Guest‑centric mindset
  • Relationship management and stakeholder engagement
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