Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Charlotte, North Carolina. In this long-term contract position, you will play a key role in supporting our wholesale distribution operations by delivering exceptional service to customers and assisting with order management. The ideal candidate is motivated, detail-oriented, and thrives in a collaborative environment.

Responsibilities :

• Handle incoming and outgoing customer calls with professionalism and efficiency.
• Process and manage sales orders for services and installations, ensuring accuracy and timeliness.
• Schedule service appointments and installation times while coordinating with builders and customers.
• Update and maintain order information in the Service Works system.
• Collaborate with team members to address customer needs and ensure smooth operations.
• Utilize Microsoft Excel and other web-based portals to manage data effectively.
• Respond to email correspondence promptly and accurately.
• Take detailed notes and actively learn company systems and processes.
• Provide friendly and goal-oriented customer interactions to maintain a positive experience.

Requirements :