Senior Public Safety Manager

Status : Exempt

Reports to :  Director of Public Safety

Department : Safety and Security

Summary / Objective

The Senior Public Safety Manager provides comprehensive leadership and oversight of public safety operations for the Birmingham-Jefferson Convention Complex (BJCC), including Legacy Arena, Protective Stadium, Uptown, CityWalk BHAM, and associated venues. This position ensures the safety, security, and compliance of all facilities through proactive strategic planning, policy development, and team leadership. The Senior Manager is responsible for managing both administrative and operational functions within the Public Safety department, focusing on staff management, training, and the development of policies, procedures, and standard operating protocols (SOPs).

This role bridges day-to-day operational management with long-term strategic initiatives, supporting the Director of Public Safety in maintaining compliance with federal, state, and local regulations, and ensuring guest and visitors have a safe and secure experience.  The position is responsible for departmental policy and procedure creation to meet regulatory requirements for the safety of patrons such as ADA and crowd control plans. The position will assist the Director of Public Safety with the day-to-day safety and security operations functions including, hiring, supervisor, training and 3

rd

party subcontractor liaison and coordination.

Essential Duties / Responsibilities

Demonstrates understanding and full performance ability in each of the following :

LEADERSHIP & STAFF MANAGEMENT

• Lead, coach, train and mentor public safety managers, supervisors, and staff to ensure professional conduct, operational readiness, and superior service delivery.
• Oversee daily scheduling, supervision, and performance evaluations of department employees, ensuring adequate coverage across all venues and events.
• Foster a culture of accountability, teamwork, and continuous improvement across all safety and security operations.
• Builds and maintains good relationships with the City of Birmingham (BPD), Traffic Engineering Department and the Street Department. Coordinates support for events that will have an impact traffic flows around the facility. Manages traffic plans with BPD accordingly.
• Manage incident report writing protocols and training for the BJCC and subcontractor staff.

ADMINISTRATIVE MANAGEMENT & POLICY DEVELOPMENT

SAFETY, SECURITY, AND EMERGENCY PREPAREDNESS

STRATEGIC PLANNING & COMPLIANCE

EVENT OPERATIONS & COORDINATION

Competencies

Accountability, Interpersonal Skills, Customer Service, Communication, Active Listening, Conflict Management, Risk Assessment, Project Management, Safety Focus, Strategic Thought, Job Knowledge, Problem Solving, Employee Development, Fiscal Accountability, People Management, Business Alignment, Training and Development.

Work Environment

This position may have a moderate to extensive stress level associated with responding to emergency situations, dealing with the public and prioritizing responses. The environment is mainly indoors, however position may be required to work outdoors and exposed to the elements (heat, rain, etc.).

Physical Demands

Position requires calm and professional response in a crisis or stressful situation. Must have the ability to hear and communicate clearly and concisely, both verbally and in writing. Duties require extended periods of sitting. Limited amount of physical effort such as walking, standing, climbing, bending, stooping, squatting and kneeling. Ability to lift up to 30lbs with or without assistance, while maintaining good balance. Must be flexible enough to reach above shoulder level and be able to push and pull for brief periods of time.

Position Type / Expected Hours of Work

This is a full-time position; hours of work must be flexible and varied to meet the demands of the events of the facility. Must be able to work extended and / or irregular hours including day, nights, weekends and holidays, as needed.

Required Education and Experience

Additional Eligibility Qualifications

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