Learning and Instructional Design Support Specialist I

Job Description

A Glimpse of the Job

The Learning and Instructional Design Support Specialist I at Mays Business School plays a vital role in supporting the delivery and facilitation of high-quality hybrid and online courses. Working under general supervision, this position assists faculty in effectively using the Learning Management System (LMS) and integrated instructional technologies by providing technical support, training, and troubleshooting to ensure seamless course experiences.

As part of the Teaching & Learning Innovation (TLI) team , the specialist collaborates with the Learning Delivery and Learning Quality units to support course preparation, launch, and facilitation within Mays Flex Online programs. This role is instrumental in maintaining instructional consistency through documentation and guides, resolving LMS challenges, and delivering just-in-time faculty support. With a focus on reliable instructional delivery, proactive problem solving, and continuous improvement informed by data, the specialist enhances the learning experience for both faculty and students.

Opportunities to Contribute

Learning Support

Troubleshoots and resolves faculty and staff support issues related to the Learning Management System (LMS) and other learning technologies.

Provides triage support, training, and guidance through ticketing systems, Microsoft Teams, Zoom, and other communication platforms.

Assists in testing new applications, integrations, and system configurations to ensure readiness and reliability.

Collaborates with team members to develop, maintain, and update user guides, documentation, and training materials for supported technologies.

Supports course preparation by assisting faculty with updates to assignments, due dates, and other instructional materials prior to course delivery.

Learning Delivery Execution

Provides LMS and learning technology support during course delivery, including gradebook setup, group management, and troubleshooting third-party integrations.

Conducts just-in-time and scheduled training sessions for faculty during the Design Workshop and throughout the course term.

Facilitates post-course improvement discussions with faculty and coordinates identified updates with Learning Design and Project Management teams.

Collects and summarizes student experience and course feedback data for faculty and program directors to inform future improvements.

Project Support

Manages assigned projects using established project management systems to document progress, maintain communication, and ensure timely completion.

Creates and updates supporting materials such as outlines, workflows, and process guides to communicate training and design concepts.

Maintains organized documentation and materials for all assigned projects.

Information Awareness

Maintains current knowledge of LMS features, instructional technology trends, and higher education best practices.

Explores and shares innovative approaches to enhance teaching, learning, and information sharing within the team and across programs.

What You Need to Know

Salary :  $47,000 - $55,000 / annually

Cover Letter / Resume : A cover letter and resume willassistus in our review of your application materials. These can be uploadedonthe application under CV / Resume.

Other Requirements and Factors :  Evening or weekend work may be required.

Qualifications

Required Education and Experience

Bachelor's degree in relevant field.

No prior experience required.

Preferred Qualifications

Two years of experience working in an LMS interfacing with / supporting faculty in an education environment.

Experience in higher education.

Experience using Team Dynamix or other ticketing system.

Member of Texas Digital Learning Association (TXDLA).

Experience with online learning environments.

Experience training staff, working with faculty or stakeholders.

Extensive experience navigating and troubleshooting Canvas LMS.

Experience supporting faculty in their use of software that enhances teaching and learning in a digital learning environment.

Experience with project management software.

Proven ability to work in a fast-paced, deadline-driven environment.

Ability to effectively plan and execute projects that make efficient use of time and resources to meet deadlines.

Knowledge, Skills, and Abilities

Knowledge of educational technologies and other software that enhance teaching and learning in a digital learning environment, such as Zoom, third-party integrated technologies, Microsoft Office Suite, Google Suite, etc.

Knowledge of at least one learning management system.

Canvas and Technical experience.

Troubleshooting experience.

Strong attention to detail.

Strong written and verbal communication skills.

Collaboration with teammates, staff, managers, and faculty.

Ability to multi-task and work independently or cooperatively with others.

Who We Are

Texas A&M University’s Mays Business School is a vibrant learning organization of more than 175 faculty members, 125 staff members, and 6,400 undergraduate and graduate students in accounting, finance, management, management information systems, marketing, and supply chain management.Mays Business School’s vision is to advance the world’s prosperity. To advance the world’s prosperity means providing a better future for generations who follow, including quality of life, environment, and economic systems. To fulfill this vision, our mission is to be a vibrant learning organization that creates impactful knowledge and develops transformational leaders.

Why Texas A&M University?

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.

, with Texas A&M contributing to employee health and basic life premiums

of annual paid holidays

Up to and at least each month

Automatic enrollment in the

Health and Wellness :

Professional Development : All employees have access to free training, webinars, and limited financial support to attend conferences, workshops, and more

for completing a degree while a Texas A&M employee

a program at Texas A&M that has been built by employees, for employees

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents&lived experience.Embracing varying opinions and perspectives strengthens ourcore valueswhich are : Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.