Remote Call Center Representative

A company is looking for a Call Center Representative for a 7-month contract position. Key Responsibilities Listen to callers' concerns and manage their expectations for timely resolution Walk callers through troubleshooting steps and document information in the ticket management application Handle customer complaints and provide elevated technical support expertise Required Qualifications High School Diploma or GED 5 years of experience answering inbound phone calls At least 3 years in customer service or equivalent experience 12 months of technical support experience Proficient in client management ticketing applications