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Dispatcher / Call Taker

Dispatcher / Call Taker

Benjamin Franklin PlumbingBethlehem, PA
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Dispatcher / Call Taker

Lehigh Valley, PA

Benjamin Franklin Plumbing – Lehigh Valley

Full-Time Pay Range : $20–$26 per hour (based on experience) About Us :

Benjamin Franklin Plumbing is a trusted name in home plumbing services throughout the Lehigh Valley. Our focus is delivering top-tier customer service, prompt scheduling, and professional workmanship. We’re growing and looking for a reliable, organized Call Taker / Dispatcher to join our team.

Position Summary :

This role is responsible for answering incoming calls, scheduling appointments, and dispatching technicians efficiently. You'll be the communication hub between our customers and field teams, ensuring smooth operations and a great customer experience.

Key Responsibilities :

  • Answer incoming calls with professionalism and care.
  • Schedule service appointments accurately using our CRM
  • Dispatch technicians based on location, job type, and availability
  • Maintain real-time communication with field staff.
  • Update job statuses and customer records
  • Assist in resolving scheduling issues or customer concerns.
  • Support overall customer satisfaction and operational efficiency.

Requirements :

  • Previous experience in the plumbing or home service industry is strongly preferred.
  • Familiarity with ServiceTitan (our customer relationship management software) is highly suggested — training will be provided
  • Strong organizational and communication skills
  • Ability to manage multiple tasks in a fast-paced environment
  • Detail-oriented and customer-service focused
  • Friendly, professional attitude and a willingness to learn
  • Benefits :

  • Competitive hourly pay ($20–$26 / hour)
  • 401(k)
  • Career growth opportunities within a respected service brand
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    Taker • Bethlehem, PA