Dispatcher / Call Taker
Lehigh Valley, PA
Benjamin Franklin Plumbing – Lehigh Valley
Full-Time Pay Range : $20–$26 per hour (based on experience) About Us :
Benjamin Franklin Plumbing is a trusted name in home plumbing services throughout the Lehigh Valley. Our focus is delivering top-tier customer service, prompt scheduling, and professional workmanship. We’re growing and looking for a reliable, organized Call Taker / Dispatcher to join our team.
Position Summary :
This role is responsible for answering incoming calls, scheduling appointments, and dispatching technicians efficiently. You'll be the communication hub between our customers and field teams, ensuring smooth operations and a great customer experience.
Key Responsibilities :
- Answer incoming calls with professionalism and care.
- Schedule service appointments accurately using our CRM
- Dispatch technicians based on location, job type, and availability
- Maintain real-time communication with field staff.
- Update job statuses and customer records
- Assist in resolving scheduling issues or customer concerns.
- Support overall customer satisfaction and operational efficiency.
Requirements :
Previous experience in the plumbing or home service industry is strongly preferred.Familiarity with ServiceTitan (our customer relationship management software) is highly suggested — training will be providedStrong organizational and communication skillsAbility to manage multiple tasks in a fast-paced environmentDetail-oriented and customer-service focusedFriendly, professional attitude and a willingness to learnBenefits :
Competitive hourly pay ($20–$26 / hour)401(k)Career growth opportunities within a respected service brand