Provider Operations Specialist

Provider Operations Specialist

At Carrum, we are transforming how we pay for, deliver and experience healthcare. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you.

In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 95% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team's execution has been recognized by the venture community and we've raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study.

Carrum Health is a next-generation digital health company pushing value-based care forward, and the Provider Operations Specialist will play a critical role in our success. Our network of high-quality Center of Excellence providers is expanding at a rapid pace and the Provider Operations role is vital to our mission to improve patient experience and outcomes by changing the way health care is delivered and paid for. Our Centers of Excellence are at the core of our two-sided healthcare marketplace and this team leads the charge.

You will be directly responsible for supporting the provider operations management team as they interface with our Center of Excellence providers. You will contribute to the implementation process for bringing new providers onto the Carrum platform for a range of bundled services, including total joint repair, spinal surgery, oncology, and bariatric services, among others. Your ability to manage multiple competing priorities and attention to detail are key to the ongoing success of our provider partnerships. You'll also be responsible for multiple aspects of provider operations, including knowledge management, support for finance and billing, tracking KPIs, and interfacing with cross-functional teams at Carrum. You are highly motivated, have a demonstrated track record of success in educational and work endeavors, and you're looking to apply your detail-oriented and organized skill set to a new challenge in a high-energy environment with growth potential.

The salary range for this role is $65k - $75k plus bonus, depending on level of experience and geographic location.

You're excited about this opportunity because you will...

• Have a front row seat to provider operations and account management at a growing start-up, applying your skill set to a new professional challenge
• Have the flexibility to identify areas of opportunity for improvement, scope projects, and independently manage them to completion
• Work 1 : 1 with our provider operations team and Carrum providers on a daily basis to independently solve problems, respond to their needs, and ensure smooth ongoing operations
• Collaborate with internal Carrum teams, learning multiple aspects of our company
• Contribute in significant ways to the ongoing maintenance, management, and enhancement of provider accounts alongside the provider operations team
• Have direct responsibility for key functions that are central to the success of our provider relationships, including knowledge management, billing
• Learn directly from providers through participation in key meetings with stakeholders at all levels of hospitals and health systems

We're excited about you because

Why you'll love working with us...

Other benefits :

About Carrum

We're a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we've partnered with Fortune 500 employers and top hospitals across the nation. We've been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we're only scratching the surface of our opportunity and we're looking for incredible people like you to help us realize our full impact.

Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.