Service Advisor

JOIN AN AWARD-WINNING TEAM.

• Voted One of Richmonds Best Places to work
• Regular Training Provided
• Competitive benefits
• Team events
• Limited Saturday Hours
• Closed on Sundays

Responsibilities

Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt courteous and effective service

Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer

Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled

Ensure the daily inventory of technicians time is consistently sold to service customers

Distribute work between technicians efficiently

Answer technical questions about vehicle problems warranties services and repairs

Maintain Customer Success Index at or above company standards

Assist in diagnosing vehicle problems; order parts and tools as necessary

Oversee administration of warranty claims as well as training and supervising of service department

Reinforces company policies and adheres to company standards

Encourages compliance with applicable laws and regulations

Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with your customers

Professional well-groomed personal appearance

Consistent record of service and sales success

Strong record of positive customer satisfaction results

Team oriented and self-motivated

Able to work with little supervision

Clean driving record and valid drivers license

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Required Experience :

Unclear Seniority

Key Skills

Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service

Employment Type : Full-Time

Experience : years

Vacancy : 1