Director of Operations

Director Of Operations

The Post Oak Hotel is seeking a Director of Operations to join the only double Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences. The Director of Operations will be responsible for overall day-to-day hotel operation, driving the Service Culture, training, audits and implementation of all guest experience initiatives. The Director of Operations is the Guest Ambassador for hotel and restaurants and will be active in all the Operational Departments, working with a hands-on approach to ensure quality standards are met.

Responsibilities :

• Coordinate and manage the day-to-day operations of the hotel and attends and participate in all strategic, senior level and operational meetings and events.
• Provide leadership and management for all operational hotel personnel : directly for three key management personnel and indirectly for management, non-management personnel.
• Recruit, select, train, coach, counsel, recognize and retain direct reports.
• Stay informed of current trends and industry best practices within area of responsibility.
• Communicate important and pertinent information to management and colleagues.
• Develop and implement strategies to maximize revenue through all points of sale.
• Monitor and justify expenditures by departments to ensure budgetary guidelines are met.
• Deal directly with guest complaints and issues to resolution.

Qualifications :

What we offer you :

Disclaimer : The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.