Manager

Primary Accountability :  The Shift Leader is responsible and accountable for all restaurant activities while on duty, in the absence of the General Manager and Manager. The Shift Leader works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan. The Shift Leader ensures all Crew Persons are performing their job responsibilities and meeting expectations in all areas of their job description.

Essential Functions :  The essential functions of the Shift Leader position are denoted below in the following key areas :

TOTAL GUEST SATISFACTION

Consistently provides a quality product and Guest service experience that delivers total Guest satisfaction.

• Takes necessary action to ensure all Guest receive “Six Dollar Service”; anticipates and exceeds the Guests needs; handles “special situations” and requests immediately in a positive manner that encourages Guest to return.
• Effectively “paths” the restaurant to monitor all aspects of the restaurant’s operation to anticipate problems; takes initiative to correct problem areas immediately.
• Consistently enforces and maintains all Carl’s Jr. QSC (Quality, Service and Cleanliness) standards.
• Monitors and maintains proper staffing level and labor costs while ensuring high levels of QSC.
• Observes employee attitudes; takes appropriate steps to create a friendly atmosphere for employees and Guests.
• Suggests to Restaurant Management ways to improve Guest service.

TRAINING AND DEVELOPMENT

Strives to improve the skills and performance of all Crew Persons.

SUPPORTS BUSINESS OBJECTIVES

Supports efforts to maximize sales and profits and minimize controllable costs by effectively directing and supervising work shift activities.

POLICIES & STANDARDS

Complies with all Carl’s Jr. policies and procedures regarding business and personnel practices.

CARL’S JR. SHARED VALUES

Models and encourages Carl’s Jr. shared values.

Requirements : EDUCATION

High school diploma or equivalent. Good verbal and written communication skills; is capable of communicating effectively with General Manager, customers and co-workers; bi-lingual skills a plus.

EXPERIENCE

Must have successfully completed the entire Crew Person Training Program requirements. Must be a minimum of 18 years of age.

TRANSPORTATION & INSURANCE

Must have reliable personal transportation, a valid driver’s license and proof of insurance.

ACCESSIBILITY

Must have a telephone or other reliable method of communicating with the restaurant. Maintains an open door policy.

HOURS

Must be able and willing to work flexible hours including opening and closing shifts.

Skills & Abilities :

Demonstrates and / or possesses the following :

Physical Abilities : Must be able to :