Technology Support Specialist II

Job Summary

It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.

About the Position :

The College of Natural Sciences and Mathematics (NSM) is one of eight colleges at CSUF and contains five departments. The college offers through its departments and programs, baccalaureate degrees in all disciplines and master's degrees in biological science, chemistry, geology, physics and mathematics. We seek an exceptional individual to join our Geological Sciences team as the Technology Support Specialist II. The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness.

The Technology Support Specialist II provides consultative support and training to approximately 21-tenure track and part-time faculty, twenty graduate students, ninety-five majors, and over 1500 total student enrollment. Plays a pivotal role in ensuring the seamless operation, security, and innovation of the department’s technology infrastructure. Provides high-level technical support to faculty, staff, and students across both Windows and Mac environments, offering consultative assistance, training, and recommendations on emerging technologies that support teaching, research, and administrative functions.

Core responsibilities include the installation, configuration, and maintenance of a wide range of applications, network systems, databases, and departmental hardware such as computers, printers, and plotters. Manages and maintains departmental computer labs, smart classrooms, and servers, ensuring daily backups, system upgrades, and security protocols are consistently performed to minimize downtime and protect data integrity. Additionally, the Technology Support Specialist II supports the development and maintenance of departmental templates, digital displays, and databases, including the Alumni database, and acts as a liaison between the department and campus-wide Information Technology (IT) services. Leads the design, maintenance, and administration of departmental websites and web servers, regularly collecting and analyzing user data for continuous improvement.

Training is a key component of the role, involving the creation of user documentation, tutorials, and delivery of in-person or remote training sessions to help users effectively utilize departmental technologies. The Technology Support Specialist II is also responsible for coordinating the procurement of IT-related equipment and services, managing purchasing workflows from requisition to reconciliation. With a strong emphasis on collaboration, problem-solving, and proactive support, this position ensures that the department’s technology ecosystem operates efficiently and evolves with the changing needs of academic and research environments. Other duties assigned.

Essential Qualifications

Equivalent to a bachelor's degree in a related field and two years of relevant experience. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for-year basis. Under general supervision, provides professional technical support and expertise. Diagnoses and resolves complex hardware and software issues, manages less complex technology support projects, and provides guidance and training to users and technology support staff. Utilizes proficient and in-depth troubleshooting techniques. Works independently on most day-to-day assignments with general supervision on new assignments or projects to ensure alignment with objectives. Handles multiple work priorities and is accountable for own work results.

Strong knowledge and expertise in hardware and software troubleshooting. Knowledge of network connectivity, server administration, and system troubleshooting. Knowledge and ability to apply consultative skills to assess user needs and provide appropriate technology support. Strong organizational skills to plan, organize, and manage technology support delivery and complete related small projects. Strong communication and interpersonal skills with the ability to present technical information to technically diverse audiences in a clear and concise manner and produce technology education materials. Strong analytical skills to evaluate technology and configure and deploy systems updates. Skill in providing direction and training to others. Proficiency in using applicable software or technology systems. Knowledge of university policies, data needs, and data privacy regulations.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and / or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.

Preferred Qualifications

Knowledge of educational computing systems and wide range of educational multimedia and application software preferred. Ability to understand college business processes. Ability to communicate effectively and professionally with the college community. Ability to provide instructional training to faculty, staff, and students.