Senior Office Assistant
This is a continuous filing exam. Next filing cut-offs are at 5 : 00 pm on : 10 / 20 / 2025, 11 / 10 / 2025 (final).
Senior Office Assistants provide a wide range of clerical / operational support involving customer service, document preparation, filing, record keeping, and other regularly performed duties which support the function of an office operation. Some Senior Office Assistants may give direction and review the work of a group of workers while performing the same duties as the workers.
Some positions may be designated "confidential" in nature, in accordance with the County Employee Relations Ordinance, and are excluded from the representation unit which includes positions allocated to the regular class.
Knowledge of :
- Clear writing : grammar, punctuation, spelling, vocabulary
- Standard methods of filing (alphabetic, numeric, chronological)
- English language to communicate
- Telephone procedures
- Arithmetic to make calculations including addition, subtraction, multiplication, division and correct change
- Keyboard (computer, typewriter)
- Letter and memo format
- General principles, procedures and practices of recordkeeping
- Customer service techniques
- Sacramento County and various departmental policies, procedures and functions
- Word processing and applicable terminology
Ability to :
Calculate solutions to math problems involving addition, subtraction, division and multiplicationUnderstand and follow basic and complex oral and written instructionsOperate computer terminals, typewriter, printer, copier, microfiche, and FAXPrioritize work to meet deadlinesWrite English at a level necessary to prepare correspondence according to specified format and record incoming informationSpeak English at a level necessary to communicate information clearlyOperate communication devices, telephone and may include radiosAccurately proofread details, noting and detecting errorsCommunicate effectively with the public and other public agenciesExplain or clarify policies and proceduresDeal tactfully with people and resolve difficult complaintsRead English at a level necessary to understand procedure manuals, policy guidelines, software manuals, technical documents and reportsWrite English at a level necessary to compose correspondence independently from notes or verbal instructionAssists supervisors in writing policies, procedures, and desk manualsTrain and cross-train employeesGive instructions and assign work to staffWork independently and carry out assignments with minimal supervisionCompile, arrange, and present information in a clear and concise mannerExercise independent judgment in determining proper work methods and procedures, assembling and evaluating informationTake responsibility and use good judgment in recognizing which decisions to make on your own versus those you should first refer to your supervisorEstablish and maintain effective working relationships with othersRequired for some positions :
Types from clear copy accurately at a rate of not less than 45 net words per minute.
Minimum Qualification : Any combination of education, training, and experience likely to provide the required knowledge and abilities for this class as described above. Typical ways include : Two (2) years of clerical experience.
Note : If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.
Note : If the minimum qualifications include an educational or certificate / license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable.