Case Manager - Mental Health Services

We are excited that you are considering joining Nova Southeastern University!

Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.

We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University.

Primary Purpose :

Supports student well-being and addresses behavioral concerns across all university campuses; conducts intake and triage assessments, manages crises, and provides referrals, outreach, consultation, and administrative support; ensures students are connected to appropriate care and resources, facilitating timely interventions that reduce behavioral health symptoms and promote stability.

Job Category : Exempt

Hiring Range : $62,300

Pay Basis : Annually

Subject to Grant Funding? No

Essential Job Functions :

1. Conducts assessments of students' physical and mental health, needs, preferences, and abilities to create individualized care plans.

2. Supports daily office operations by managing the case management system, delivering therapeutic support, and ensuring continuity of care and timely follow-up for students.

3. Addresses students' psychosocial needs by connecting them with appropriate campus services (e.g., NSU Center for Student Counseling and Well-Being) and community resources.

4. Responds to student and family concerns related to mental health crises and provides guidance to members of the campus community referring students for support.

5. Assists in planning and implementing outreach initiatives to promote awareness of mental health resources and programs.

6. Participates as a member of the NSU CARE (Concern, Action, Review, Engage) Team to support communication, case tracking, and follow-up.

7. May serve as the clinical resource in the Director's absence.

8. Monitors and follows up on open cases to ensure appropriate assessment, referral, and compliance with recommended care.

9. Coordinates with students and, when appropriate, their legal guardians to support post-hospitalization academic planning, including readiness-to-return processes and follow-up communication with relevant University offices.

10. Provides daytime on-call support for crisis intervention and related student needs.

11. Guides and supports Graduate Assistants assigned to Mental Health Engagement and Well-Being.

12. Collaborates with faculty, staff, and campus partners, exercising discretion and sound judgment in communication and information sharing.

13. Responds to students and families during mental health crises, and addresses referrals or inquiries from the campus community.

14. Serves as a liaison and advocates for students, their families, and peers.

15. Coordinates support and interventions for individuals in distress.

16. Documents student progress, including referrals, compliance, and significant interactions.

17. Represents Case Management at university functions by leading training, presentations, and orientations.

18. Conducts follow-up with discharged students to assess service satisfaction and ensure ongoing well-being.

19. Designs and delivers educational programs, training sessions, and presentations for students, staff, and faculty at university-wide events.

20. Provides case updates and participates in supervision with leadership and team members.

21. Collects, analyzes, and prepares reports, data, and summaries.

22. Develops and implements social and educational programming.

23. Contributes to the continuous improvement of case management practices and departmental operations.

24. Completes other projects as assigned.

25. Perform other duties as required or assigned.

Job Requirements :

Required Knowledge, Skills, & Abilities : Knowledge :

1. Knowledge of crisis counseling and mental health interventions, emergency response, and related mental health policies and procedures.

2. Understanding of how mental health concerns may overlap with disability services, with the ability to work collaboratively with Student Disability Services (SDS).

3. Knowledge of Title IX and other compliance requirements, with the ability to understand and uphold related responsibilities.

4. Customer and Personal Service - Proficient knowledge of principles and processes for providing customer and personal services. This includes

needs assessment, meeting quality standards for services, and evaluation of user satisfaction.

5. Advanced knowledge of MS Office, including Word, Excel, PowerPoint, Outlook, database, Maxient, and data entry skills.

Skills :

1. Assessment and Crisis Management - Proficient skills in evaluating and managing complex mental health crises.

2. Speaking - Proficient skills in talking to others to convey information effectively.

3. Writing - Proficient skills in communicating effectively in writing as appropriate for the needs of the audience.

4. Critical Thinking - Proficient skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

5. Judgment and Decision Making - Proficient skills in considering the relative costs and benefits of potential actions to choose the appropriate one.

6. Complex Problem Solving - Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

7. Emotional Intelligence - Proficient skills in demonstrating emotional intelligence with the ability to recognize, understand, and manage emotions in self and others.

8. Service Orientation - Proficient skills in actively looking for ways to help people.

8. Strong organizational and attention to detail skills.

9. Demonstrated creativity, initiative, and follow-through.

Abilities :

1. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.

2. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (including finding a relationship among seemingly unrelated events).

3. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

4. Ability to interpret and explain guidelines, policies, and procedures.

5. Ability to work effectively and collaboratively with faculty, staff, administrators, students, and partners.

6. Ability to monitor case management, using a database.

7. Ability to work in sensitive and stressful situations professionally and confidentially.

8. Ability to support the development of a campus culture that values and promotes diversity.

9. Ability to work flexible hours including late nights and weekends.

Physical Requirements and Working Conditions :

1. Speech Recognition - Must be able to identify and understand the speech of another person

2. Speech Clarity - Must be able to speak clearly so others can understand you.

3. Near Vision - Must be able to see details at close range (within a few feet of the observer).

4. Travel - Must be able to travel as needed on a daily and / or overnight basis.

5. May be required to work nights or weekends.

6. May be exposed to short, intermittent, and / or prolonged periods of sitting and / or standing in performance of job duties.

7. May be required to accomplish job duties using various types of equipment / supplies, to include but not limited to pens, pencils, and computer keyboards.

Required Certifications / Licensures :

Required Education : Master's Degree

Major (if required : Psychology, Mental Health Counseling, Social Work, Counseling, Student Affairs Higher Education, or related field.

Required Experience : Minimum two (2) years' experience in mental health counseling, crisis response, triage, client advocacy and case management.

Preferred Qualifications :

Experience working in higher education or college counseling center or similar setting.

Is this a safety sensitive position? No

Background Screening Required? No

Pre-Employment Conditions :

Sensitivity Disclaimer : Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.

NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.