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Customer Care Representative

Customer Care Representative

Advanced Radiology ConsultantsShelton, CT, US
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Job Description

Job Description

Customer Care Representative

Job Description

Job Posting Title Customer Care Representative

Job Description

Join Our Team : Committed to Quality and Patient-Centered Care!

Are you a detail-oriented and organized professional looking to make a difference in a healthcare setting? At Advanced Radiology, we are dedicated to providing the highest quality radiology services and continually enhancing the patient experience. We are seeking a Customer Care Representative to join our team and support our mission of excellence in patient care.

Why Join Us?

  • Excellence in Care : We uphold the highest standards in patient care and safety.
  • Innovative Environment : We embrace continuous improvement and innovation to enhance the patient experience.
  • Supportive Team : Be part of a collaborative team that values your expertise and dedication.

Schedule : Monday through Friday 9 : 30am to 6 : 00pm and 1 full weekend every 4 weeks 8 : 00am to 4 : 30pm

Position Summary :

This customer service oriented role is on the front-line of answering calls and scheduling appointments for patients. Customer Care Representatives answer calls in a friendly, welcoming, and timely manner while verifying patient information and executing pre-screening duties.

Essential Job Duties and Responsibilities :

  • Answer telephone calls to schedule appointments for new or current patients.
  • Outbound calls to schedule appointments.
  • Reviews preps, follows scheduling guidelines and prescreens patients appropriately.
  • Verifies and updates patient demographic data and insurance coverage while scheduling appointments.
  • Respects patient confidentiality by adhering to HIPAA standards.
  • Follows up with patients through various communication channels.

    • Knowledge, Skills and Abilities :

  • Ability to multi-task and function in a fast paced, high call volume environment.
  • Demonstrates initiative in problem solving and resolving customer satisfaction issues
  • Excellent organizational skills
  • Customer service skills - empathetic, active listener, who has strong follow through skills
  • Proficient computer skills and data entry skills
  • Critical thinking – the ability to think creatively, problem solve and work independently

    • Educational Requirements :

  • High school diploma or general education degree (GED)
  • One year related experience and / or training; or equivalent combination of education and experience

    • Work Smart, Live Well : The success of Advanced Radiology is earned every day through our dedication to quality patient care and continual improvement of the patient experience. Our success allows us to enjoy a wide range of benefits designed to support and enhance our lives, both at work and at home.

    Health Benefits :

  • Medical and Prescription Drug Coverage
  • Dental Coverage
  • Vision Coverage
  • Health Savings Account (HSA) with Matching Employer Contribution

    • Additional Benefits :

  • Generous Paid Time Off (PTO)
  • Paid Holidays
  • 401(k) Plan with Employer Contribution
  • Annual Profit-Sharing Plan Contribution
  • Paid Opt-Out Benefit Option
  • Basic Life and Accident Insurance

    • Voluntary Benefits :

  • Supplemental Life Insurance
  • Critical Illness Insurance
  • Accident Insurance
  • Long-Term Disability

    • Working Smart :

  • Flexible Scheduling
  • Modality Cross-Training
  • CE Tuition Reimbursement
  • Certification Fee Reimbursement
  • Professional Membership Fee Reimbursement
  • Community Event Participation
  • Company-Provided Uniform Tops

    • Living Well :

  • Wellness Challenges with Prizes
  • Free BJ’s Warehouse Membership
  • Employee Assistance Program (EAP)
  • LifeMart Corporate Discount Program

    • Include shift schedule

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    Customer Care Representative • Shelton, CT, US