Director of Operational Support

Director Of Operational Support

The Director of Operational Support will lead and oversee the Credentialing, Authorizations, and Verification of Benefits (VOBE) teams to ensure operational excellence and compliance across all sites. This role is critical in maintaining timely credentialing processes and ensuring active authorizations for all active clients. The ideal candidate will have strong leadership skills, a deep understanding of multi-site credentialing, and experience managing prior authorizations and benefit verification workflows.

Responsibilities

Leadership & Oversight :

• Direct and manage Credentialing, Authorizations, and VOBE teams to achieve departmental goals.
• Provide strategic guidance and operational support to ensure efficiency and compliance.
• Develop and streamline process and procedures

Credentialing Management :

Authorizations & VOBE :

Compliance & Quality Assurance :

Reporting & Metrics :

Qualifications

Education / Experience : Bachelor's degree in Healthcare Administration, Business, or related field (Master's preferred). Minimum 57 years of experience in healthcare operations, credentialing, and authorizations. Proven experience with multi-site credentialing processes. Prior experience managing benefit verification and authorization teams strongly preferred