Website Operations Manager

Overview :

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a top manufacturer of roofing and waterproofing solutions in North America, operating 30 locations throughout the U.S. They offer a range of products for both commercial and residential roofing, along with pavement coatings.

Title : Website Operations Manager

Work Location : Parsippany NJ, 07054

Duration : 6 Months

Job Type : Temporary Assignment

Work Type : Hybrid

Shift : 1st Shift

Job Description :

The Digital Marketing team is seeking a highly motivated self starter to work as our Website Operations Manager.

In this highly visible role you will be collaborating across the marketing and IT departments and be responsible for the end to end website planning and implementation process.

Specifically the manager will be organizing the sprint planning cadence along with identifying the individual user stories and requirements necessary to bring digital priorities to life on our company owned web platforms.

In this role the manager will be connecting the dots among internal stakeholders and systems to produce the appropriate content and materials to optimize the user experience across our respective customer audiences.

ESSENTIAL DUTIES

Drive technical Search Engine Optimization efforts to ensure the website is optimized and properly set up to drive organic traffic

Partner with the business analyst to define and write detailed user requirements for the development team

Review and test functionality against requirements prior to new features being published

Collaborate with the engineering team to plan and manage sprint capacity and overall cadence ensuring efficient continuous delivery of web materials

Define product roadmap and delivery calendar from what is acceptable as a minimum viable product with ongoing enhancements and refinements

Identify data driven decisions through analytics and testing

Maintain and optimize a web governance structure of alerts, prioritizing service ticket requests, continuous monitoring and troubleshooting to minimize errors and downtime

QUALIFICATIONS

Strong communication skills and ability to coordinate projects cross functionally

The ideal candidate has a balanced mix of technical skills and business acumen with a customer first mindset on how users behave within a digital experience with proven results

Experience working with enterprise web CMS platforms is required; experience with Sitecore is a plus

Working knowledge of managing content and configurations for new functional features across lower environments UAT through to live production on site

Experience with Google Analytics 4 to inform decisions is strongly preferred.

Experience managing website language translation, chatbot implementation, customer reviews integration, personalization features, and site optimization strategies across both product and services strongly preferred

Solid understanding of Agile development practices and forums (e.g. Scrum, Sprint Delivery, backlog grooming management

EDUCATION and ADDITIONAL EXPERIENCE

Bachelor's Degree required; MBA or relevant Master s Degree preferred

5-8 years of experience in leading / managing website development in a large cross functional team environment

Exceptional ability to co-create and work collectively with various business leaders and key stakeholders

Excellent oral and written communication skills, including the ability to organize, conceptually interpret and clearly communicate material developed collaboratively via the input of multiple parties; translate complexity into actionable actionable plans

Notes :

Must have prior experience in a Product Owner role

Proficient in Jira

Must have experience partnering with IT teams & managing development sprint cycles

Feels comfortable and confident prioritizing development tickets on behalf of stakeholders

Ability to manage conflicting feedback from stakeholders to drive consensus and execution

TekWissen Group is an equal opportunity employer supporting workforce diversity.