Client Experience Specialist

A company is looking for a Client Experience Specialist who will support and advocate for clients while enhancing their experience with the company's services. Key Responsibilities Guide clients through the platform and maintain accurate records in Salesforce Advocate for clients by providing feedback to internal teams and solving problems efficiently Collaborate with management to meet corporate goals and improve client experience Required Qualifications 2+ years in Customer Support, preferably in a Call Center environment 2+ years of experience with CRM systems, with a preference for Salesforce Experience in SaaS, particularly in legal services, is advantageous 1+ years in legal / litigation support preferred High school diploma required; advanced studies or equivalent work experience valued