Senior Service Insurance Specialist

Job Description

Job Description

Primary Job Title :

Senior Service Insurance Specialist

Alternate / Related Job Titles :

Personal Lines Insurance Specialist

Customer Service Insurance Advisor

Licensed P&C Insurance Specialist

Insurance Service Representative

Insurance Call Center Specialist

Location : Worcester, MA

Onsite Flexibility :

Hybrid — 2–3 days per week onsite

Job Details :

Position Type : Contract to Hire

Pay Rate : $25 – $26 / hr

Shift / Hours : Monday–Friday, 7 : 00 AM – 9 : 30 PM ET; Rotating Saturday, 9 : 00 AM – 5 : 00 PM ET.

Job Summary :

We are seeking a Senior Service Insurance Specialist to join our Customer Service Center team. You will work with independent insurance agents and customers to deliver exceptional service and ensure comprehensive personal lines P&C coverage. Candidates must have an active Property & Casualty (P&C) license or Personal Lines Producer license .

Key Responsibilities :

Handle customer inquiries across multiple states, providing insurance advice and support with minimal escalation.

Counsel, educate, and recommend coverage options aligned with underwriting guidelines.

Perform full account reviews on all calls, securing additional coverage or referring to Sales team for final binding.

Process policy changes, billing adjustments, and payment plan updates.

Review and draft responses to written customer requests.

Maintain policy and billing records , ensuring accuracy and compliance.

Manage call center volume while adhering to service level standards.

Participate in training to strengthen service skills and prepare for career growth.

Required Experience :

2+ years in Personal Lines or P&C insurance roles

Call center experience strongly preferred

Active P&C License or PL Producer License

Nice-to-Have Experience :

Bachelor’s degree (preferred, or equivalent work experience)

Background in needs-based coverage offerings

Prior experience in a multi-state insurance environment

Required Skills :

Licensed P&C insurance expertise

Customer service and call handling

Policy and billing adjustments

Preferred Skills :

Strong written / verbal communication

Time management and organizational skills

Conflict resolution and customer advocacy

Proficiency with call center and virtual platforms (Avaya, NICE, POS systems)

Additional Skills :

Critical thinking and problem-solving

Adaptability to shifting priorities

Relationship building with agents and insureds

Ability to work with minimal supervision

Benefits :

Medical, Vision, and Dental Insurance Plans

401k Retirement Fund

About the Client :

A U.S. property and casualty insurance company providing coverage for businesses, homes, and automobiles. Partnering with independent agents and brokers to deliver value and protection to customers nationwide.

About GTT :

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!

Job Number : 25-25692

gttic #gttjobs

Company Description

Global Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.

We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.

There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link : https : / / bit.ly / gttcareers

Awards

SIA’s Fastest Growing Staffing Firm : 2023 and 2015

SIA’s Best Staffing Firm to Work for : 2019 -2023

Inc 5000 Fastest Growing Private Company : 2023, 2022, 2016, 2015

Randstad Preferred Supplier : 2020 - 2023

TechServe Alliance Excellence Award. 2019

NH Business Magazines Fast 5 fastest growing companies

Ernst & Young Entrepreneur of the Year Finalist : 2015

Company Description

Global Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.\r\n\r\nWe are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.\r\n \r\nThere is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link : https : / / bit.ly / gttcareers \r\n \r\nAwards\r\n\r\nSIA’s Fastest Growing Staffing Firm : 2023 and 2015\r\nSIA’s Best Staffing Firm to Work for : 2019 -2023\r\nInc 5000 Fastest Growing Private Company : 2023, 2022, 2016, 2015\r\nRandstad Preferred Supplier : 2020 - 2023\r\nTechServe Alliance Excellence Award. 2019\r\nNH Business Magazines Fast 5 fastest growing companies\r\nErnst & Young Entrepreneur of the Year Finalist : 2015